Award

For the provision of Visitor and Customer Tracking Research Services 2021 - AWARD

LEE VALLEY REGIONAL PARK AUTHORITY

This public procurement record has 2 releases in its history.

AwardUpdate

15 Apr 2021 at 08:51

Award Notice
Award

24 Mar 2021 at 09:52

Award Notice
Summary of the contracting process

The Lee Valley Regional Park Authority is seeking a contractor for the "Visitor and Customer Tracking Research Services 2021," focusing on recreational, cultural, and sporting services. The procurement process has reached the Award stage, with a contract valued at £45,810 awarded to Feedback Market Research Ltd. The contract period is set from April 1, 2021, to March 31, 2024. The procurement method employed was an open procedure, and the tender closed on January 26, 2021, indicating that the authority's initiatives have now moved into final contracting and implementation phases.

This tender presents valuable opportunities for market research firms and other small and medium-sized enterprises (SMEs) interested in delivering visitor and customer tracking services. Companies equipped to measure customer satisfaction and provide actionable feedback would be particularly well-suited for this contract, focusing on enhancing visitor experiences in public recreational spaces. With a clear emphasis on monitoring and improving service delivery, businesses with the capacity for data collection and analysis would find this an ideal market to engage with for growth.

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Notice Information

Notice Title

For the provision of Visitor and Customer Tracking Research Services 2021 - AWARD

Notice Description

The Authority are looking for an Visitor and Customer Tracking Research Services company to fulfil and agree to the following requirements. Lee Valley Regional Park Authority' objectives are: * To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year * To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage. * Identify any issues or areas of improvement that customers have with any of our facilities or services * Provide summary reporting of research findings to operational managers

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-271a39f0-faad-4691-ac74-d1040b3bcbed
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/23c2b6d2-e9dc-4414-be05-340a8468bc41
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

92 - Recreational, cultural and sporting services

CPV Codes

92000000 - Recreational, cultural and sporting services

Notice Value(s)

Tender Value
£9,000 Under £100K
Lots Value
Not specified
Awards Value
£45,810 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Apr 20214 years ago
Submission Deadline
26 Jan 2021Expired
Future Notice Date
Not specified
Award Date
8 Mar 20214 years ago
Contract Period
31 Mar 2021 - 31 Mar 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEE VALLEY REGIONAL PARK AUTHORITY
Contact Name
Justin Baker
Contact Email
jbaker@leevalleypark.org.uk
Contact Phone
+44 1992709938

Buyer Location

Locality
MIDDLESEX
Postcode
EN2 9HG
Post Town
Enfield
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI54 Enfield
Delivery Location
TLI London
Local Authority
Enfield
Electoral Ward
Whitewebbs
Westminster Constituency
Enfield North

Supplier Information

Number of Suppliers
1
Supplier Name

FEEDBACK MARKET RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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