Award

Corporate and Contact Centre Telephony Services Tender

SLOUGH BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

21 Mar 2023 at 14:00

Award Notice
Summary of the contracting process

The Slough Borough Council has awarded a contract for Corporate and Contact Centre Telephony Services. The contract is worth £1,000,000 GBP and will run from 10th February 2023 to 4th December 2027. The procurement process was initiated as a tender and the procurement method used was a further competition from a framework. The contract falls under the services category, with the buying organisation being Slough Borough Council located in England. The tender closed on 26th August 2022 with Virgin Media Business being the successful supplier.

This contract presents opportunities for businesses providing secure cloud-based telephony and contact centre services. Small and medium-sized enterprises (SMEs) with specialist capabilities in Unified Communications could benefit from competing in similar tenders. The contract involves the provision of telephony services, contact centre functionality, and service reporting, requiring a strong focus on customer service, financial service, efficiency, and innovation. Businesses interested in delivering such services should closely monitor future opportunities with the Slough Borough Council and similar organisations in the procurement stage of tender or award.

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Notice Information

Notice Title

Corporate and Contact Centre Telephony Services Tender

Notice Description

This further competition is aimed at securing a five year contract with a single supplier for the provision of a secure cloud-based corporate telephony and contact centre services in a single unified communications system, specifically: * Provision of telephony services which support the longer-term structure and service delivery models for the council as a whole and as an ICT service; * Corporate telephony requirements - provision of secure cloud-based services to all staff for inbound and outbound calls, including integration with our Microsoft Teams offering; and, * Contact centre telephony requirements - provision of secure cloud based, full contact centre specific functionality which allows for queue and demand management, call routing, interactive voice response, set within an omnichannel platform which includes: online, email, messaging audio and video conferencing as necessary. * Provision of service reporting covering: corporate telephony, comprehensive contact centre reporting and service management (incident) reporting. As such the Customer is seeking to work with a providers of such services who have specialist capability in the relevant lot (Lot 10 Unified Communications) and whose approach to service delivery, performance and contract management has a strong focus on customer service, financial service, process efficiency and effectiveness and innovation. The SE Shared Services eSourcing portal provides a web-based tool that provides a simple, secure and efficient means for managing tendering and quotation activities, reducing the time and effort required for both buyers and potential bidders. In order to submit a tender for this procurement, you are required to register your company on SE Shared Services portal and upload your tender electronically through the eSourcing portal prior to the tender closing date and time.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-276dadf7-4b6a-40f8-a318-8d09b8ac8a27
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/24c80fa8-23df-4e9a-bec7-82429eba539e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Further competition from a framework
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Mar 20232 years ago
Submission Deadline
26 Aug 2022Expired
Future Notice Date
Not specified
Award Date
24 Oct 20223 years ago
Contract Period
10 Feb 2023 - 4 Dec 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SLOUGH BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SLOUGH
Postcode
SL1 2EL
Post Town
Slough
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ15 Berkshire East
Delivery Location
Not specified
Local Authority
Slough
Electoral Ward
Herschel Park
Westminster Constituency
Slough

Supplier Information

Number of Suppliers
1
Supplier Name

VIRGIN MEDIA BUSINESS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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