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Provision of Customer Excellence Training

Crown Commercial Service

This public procurement record has 1 release in its history.

Award

22 Jan 2025 at 12:44

Award Notice
Summary of the contracting process

The Crown Commercial Service, part of the Cabinet Office, has completed the procurement process for the "Provision of Customer Excellence Training" contract, classified under the training services category (CPV code 80500000). The contract, awarded to CCMA Ventures Limited, will focus on delivering seven one-day, face-to-face workshops across Liverpool, Norwich, and Newport. Key dates include the end of the tender period on 30 December 2024 and the contract duration from 7 January 2025 to 6 January 2026. The procurement method used was a low-value purchase system.

This tender is an excellent opportunity for businesses specialising in professional training and development, particularly those with experience in customer service training. SMEs might find this engagement particularly beneficial given its suitability for small and medium enterprises. The successful bidder, CCMA Ventures Limited, is an SME itself, highlighting the accessibility and growth potential for similar-sized companies looking to expand their market reach within the UK and potentially beyond, given the wide delivery address coverage.

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Notice Information

Notice Title

Provision of Customer Excellence Training

Notice Description

The Supplier is required to provide 7 'one-day' face to face workshops to be delivered on-site in Liverpool, Norwich and Newport. The purpose of the customer excellence training is to achieve an aligned approach to customer service; covering topics including communication skills, questioning and listening, and empathy.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-286c7d11-38a5-40c4-b5fe-50fda1de0f16
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1147ad2a-62dc-4aa3-8411-0b66974f6aca
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Low Value Purchase System
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80500000 - Training services

Notice Value(s)

Tender Value
£11,700 Under £100K
Lots Value
Not specified
Awards Value
£11,700 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jan 20251 years ago
Submission Deadline
30 Dec 2024Expired
Future Notice Date
Not specified
Award Date
7 Jan 20251 years ago
Contract Period
7 Jan 2025 - 6 Jan 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

CCMA VENTURES LIMITED

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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