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GB-Surrey: RHUL-21048 Cloud based remote assistance software

Royal Holloway University of London

This public procurement record has 1 release in its history.

Award

29 Jun 2021 at 11:40

Award Notice
Summary of the contracting process

The Royal Holloway University of London has completed a procurement process for the renewal of its cloud-based remote assistance software, previously known as BOMGAR. The procurement falls under the software package and information systems category and has a contract value of £33,130.64. The contract period runs from 1 April 2021 to 31 March 2024, with the procurement process having reached the Award stage as of 29 June 2021. The service is primarily targeted to assist IT teams in providing remote support for staff and students dealing with IT-related issues. The tender was officially concluded on 25 March 2021.

This tender presents substantial opportunities for businesses specializing in software development and IT services, particularly those offering cloud-based solutions. Firms that can provide effective remote support tools and are experienced in the education sector would be well-positioned to leverage this opportunity for growth. With the contract already awarded to BeyondTrust Corporation, potential bidders should focus on innovative solutions and improvements for future procurement processes within the educational industry.

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Notice Information

Notice Title

GB-Surrey: RHUL-21048 Cloud based remote assistance software

Notice Description

Renewal of cloud based remote assistance software (previously called BOMGAR) allowing IT teams to support staff and students with IT related issues remotely.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-28cbd60b-920a-4f13-9c8e-ea8d96020fad
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d050dc98-8ecb-4a5e-a404-9f906936ade7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£33,130 Under £100K
Lots Value
Not specified
Awards Value
£33,130 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jun 20215 years ago
Submission Deadline
25 Mar 2021Expired
Future Notice Date
Not specified
Award Date
25 Mar 20215 years ago
Contract Period
1 Apr 2021 - 31 Mar 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Royal Holloway University of London
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EGHAM
Postcode
TW20 0EX
Postcode Area
Twickenham
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
TLJ South East (England)
Local Authority
Runnymede
Electoral Ward
Englefield Green East
Westminster Constituency
Windsor

Supplier Information

Number of Suppliers
1
Supplier Name

BeyondTrust Corporation

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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