Notice Information
Notice Title
Case Management Tool
Notice Description
We require a Zendesk tooling for 25-30 users i.e. Case Managers, Team leaders, SAM resource that enables us within our current MVS to scale up to the numbers that will test the hypothesis that this model should form part of the new PIP Service.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/dad3e482-7b4c-4eee-bb38-8ca336494f34
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £527,370 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £263,685 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 10 Apr 20265 days ago
- Submission Deadline
- 4 Feb 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 31 Mar 20262 weeks ago
- Contract Period
- 5 Apr 2026 - 5 Apr 2027 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEPARTMENT FOR WORK AND PENSIONS
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SHEFFIELD
- Postcode
- S1 2DP
- Post Town
- Sheffield
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE3 South Yorkshire
- Small Region (ITL 3)
- TLE32 Sheffield
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Sheffield
- Electoral Ward
- City
- Westminster Constituency
- Sheffield Central
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/dad3e482-7b4c-4eee-bb38-8ca336494f34
10th April 2026 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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