Award

Cloud-hosted Telephony System

SHEFFIELD CITY COUNCIL

This public procurement record has 1 release in its history.

Award

09 Aug 2023 at 12:52

Award Notice
Summary of the contracting process

The Sheffield City Council awarded a contract for a Cloud-hosted Telephony System to Content Guru Ltd. The contract value is £1,791,660 GBP, and the contract period is from 1st August 2023 to 31st July 2026. This procurement process was a direct award, with the decision made on 31st July 2023. The system will support contact center calls, call recording, statistical reports, call routing, natural language processing, and web chat, among other features.

This opportunity can be beneficial for businesses offering Communication software packages, particularly those experienced in providing cloud-hosted SaaS telephony solutions. The procurement process focused on services, and the delivery region was specified as Yorkshire and the Humber in the United Kingdom. Businesses interested in providing scalable telephony services may find this contract from the Sheffield City Council a suitable opportunity for expanding their operations.

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Notice Information

Notice Title

Cloud-hosted Telephony System

Notice Description

Cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: * Contact Centre Telephone calls * Call Recording * Telephone statistical reports * Call Routing * Natural language processing * Telephone based self-service * Web Chat * Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally. The decision taken to award this contract was made on 31 July 2023. The contract award was made using G-Cloud 13 Key Criteria Search. The search resulted in a single supplier.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e5ac2eed-e7b1-4537-9ce2-39ace8db4d36
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48510000 - Communication software package

Notice Value(s)

Tender Value
£1,791,660 £1M-£10M
Lots Value
Not specified
Awards Value
£1,791,660 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Aug 20232 years ago
Submission Deadline
5 Jul 2023Expired
Future Notice Date
Not specified
Award Date
30 Jul 20232 years ago
Contract Period
31 Jul 2023 - 31 Jul 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SHEFFIELD CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2HH
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

CONTENT GURU

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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