Tender

EBC - Residential Property Managing Agent Service

ELMBRIDGE BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

06 Sep 2024 at 17:11

Tender Notice
Summary of the contracting process

Elmbridge Borough Council is seeking a service provider for its "EBC - Residential Property Managing Agent Service" under an open procedure. This tender focuses on property management services of real estate on a contract basis, covering multiple key areas such as customer services, tenancy and estate management, responsive repairs, landlord health and safety compliance, and support for new property acquisitions and disposals. The process is currently in the tender stage, with a tender period ending on 30th September 2024 at 09:00 BST. Services are to be provided in the South East region of the United Kingdom, with the contract running from 1st July 2025 to 30th June 2028. Interested bidders must complete their submissions electronically via the SE Shared Services Procurement e-Sourcing portal.

This tender presents substantial growth opportunities for businesses experienced in property management and related services. Small and medium-sized enterprises (SMEs) particularly stand to benefit from competing for this contract, as it offers a multi-faceted service requirement encompassing customer interaction, tenancy management, maintenance, and health and safety. Companies with expertise in these areas and a strong operational presence in the South East region are well-suited to apply. Additionally, the extensive scope of services required indicates potential for forming subcontracting partnerships, thus further expanding business opportunities within the local economy.

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Notice Information

Notice Title

EBC - Residential Property Managing Agent Service

Notice Description

EBC seeks to appoint a Service Provider capable of delivering the following services, either directly or through third parties: o Customer Services: Managing customer contact and out-of-hours service provision, complaint management, and the holding and processing of customer data, including regular collection of tenant circumstances and vulnerabilities. This also includes tenant engagement and consultation. o Tenancy Management: Providing lettings services, completing CORE returns, proactively managing antisocial behavior, overseeing mutual exchanges, handling tenancy changes, and addressing tenancy fraud. o Tenancy Sustainment: Offering financial management support, domestic abuse support, safeguarding services, and assistance in accessing services necessary to sustain tenancies. o Estate Management: Including estate inspections, cleaning, window cleaning, and grounds maintenance. o Responsive Repairs and Void Works: Ensuring timely and effective repairs and preparation of void properties for new tenants. o Landlord Health and Safety: Ensuring compliance with all health and safety regulations and maintaining safe living conditions. o Support for New Property Acquisitions and Disposals: Assisting with the acquisition of new properties and the disposal of existing ones. o Rent and Service Charge Management: Setting, collecting, and managing rent and service charges. o Tenant Satisfaction: Collecting and reporting on tenant satisfaction, including conducting Tenant Satisfaction Measures bi-annually. Additional information: The ITT is to be completed electronically using the SE Shared Services Procurement e-Sourcing portal. http://www.sesharedservices.org.uk/esourcing The SE Shared Services e-Sourcing portal provides a web-based tool that enable the Council and Potential Bidders to conduct the strategic activities of the procurement lifecycle over the internet. It provides a simple, secure and efficient means for managing tendering and quotation activities reducing the time and effort required for both buyers and Potential Bidders. Before completing a Bid, Bidders should ensure that the email address that has been used to register with the e-tendering portal is checked regularly as the e-tendering portal will generate automatic notifications to this email address when there are updates, changes or messages sent to the project or from the project team. Bidders should also check that their organisation details are correct and up to date. Please do not contact Elmbridge Borough Council directly. All technical queries regarding access to and submission of the Bid document should be directed to the e-tendering portal help desk: In-Tend Support: 0844 272 8810 Email: support@in-tend.com Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2a62031d-37e5-4651-b2df-1400cec3ed8f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ecf60055-5388-434e-918e-ac5c9cfc512b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

75 - Administration, defence and social security services

CPV Codes

70330000 - Property management services of real estate on a fee or contract basis

70333000 - Housing services

75123000 - Administrative housing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Sep 20241 years ago
Submission Deadline
30 Sep 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2025 - 30 Jun 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ELMBRIDGE BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SURREY
Postcode
KT10 9SD
Post Town
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
TLJ South East (England)
Local Authority
Elmbridge
Electoral Ward
Esher
Westminster Constituency
Esher and Walton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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