Planning

Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre

THAMES VALLEY POLICE

This public procurement record has 3 releases in its history.

Planning

09 Feb 2026 at 10:50

Planned Procurement Notice
Planning

05 Feb 2026 at 16:14

Planned Procurement Notice
Planning

05 Feb 2026 at 16:11

Planned Procurement Notice
Summary of the contracting process

Thames Valley Police is engaging in a pre-market procurement process for a Customer Relationship Management (CRM) system that will integrate with a Contact Centre as a Service (CCaaS) platform for their Police Control Room and Contact Centre environments. This initiative is in the planning stage, and suppliers are invited to submit responses by 2nd March 2026, marking the engagement end date. The procurement is aimed at software package and information systems, identified under CPV code 48000000, with additional classification under IT services such as consulting and software development, highlighted by CPV code 72000000. The project is located in the South East, United Kingdom, particularly in Kidlington, England.

This tender presents significant business growth opportunities, especially for businesses specialising in CRM and IT solutions. Companies that can demonstrate expertise in software development, consulting, and integration with CCaaS platforms would be well-suited to compete. Additionally, Thames Valley Police is open to submissions from small and medium-sized enterprises (SMEs), making it a viable opportunity for smaller businesses to make their mark in the public procurement market. This procurement could provide a platform for expanding business reach and enhancing expertise in serving law enforcement agencies with advanced technological solutions.

How relevant is this notice?

Notice Information

Notice Title

Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre

Notice Description

HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments. Please see the attached document for further information and instruction Please submit responses by the closing date to the following address: procurementict@thamesvalley.police.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2abfd4f3-e89b-428d-814f-afc417c5b526
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/62ae204a-0cfd-4d42-92a5-22e7f60eae82
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Feb 2026Today
Submission Deadline
Not specified
Future Notice Date
2 Mar 20263 weeks to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THAMES VALLEY POLICE
Contact Name
David Richings
Contact Email
procurementict@thamesvalley.police.uk
Contact Phone
01865 541526

Buyer Location

Locality
KIDLINGTON
Postcode
OX5 2NX
Post Town
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLJ South East (England)
Local Authority
Cherwell
Electoral Ward
Kidlington East
Westminster Constituency
Bicester and Woodstock

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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