Award

CCC Unify Replacement

HIGHWAYS ENGLAND COMPANY LIMITED

This public procurement record has 2 releases in its history.

AwardUpdate

20 May 2021 at 15:49

Award

27 Nov 2019 at 13:06

Summary of the contracting process

The procurement process titled "CCC Unify Replacement" was conducted by Highways England Company Limited, focusing on the Customer Contact Centre Telephony Service within the telecommunications equipment industry category. The contract, valued at £368,138.20, was awarded following a selective procurement method as a call-off from a framework agreement. The initial tender period ended on 21 June 2019, and the contract commenced on 1 July 2019, concluding on 30 June 2021. The procurement took place in the North West region of the United Kingdom.

This tender presents significant opportunities for businesses in the telecommunications and IT services sector. Companies capable of delivering advanced telephony solutions may find it advantageous to explore similar future tenders. While the awarded supplier, Foehn Ltd, was a small to medium-sized enterprise, larger firms with established capabilities in customer contact technologies and innovative service delivery models would also be well-positioned to compete in forthcoming opportunities within this domain.

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Notice Title

CCC Unify Replacement

Notice Description

Customer Contact Centre Telephony Service

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2ae35b86-e815-4566-b4d3-bc10c33740b8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/74d4e7bd-735d-4028-a287-3fd4ec4fbba7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment


CPV Codes

32429000 - Telephone network equipment

Notice Value(s)

Tender Value
£368,138 £100K-£500K
Lots Value
Not specified
Awards Value
£368,138 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20214 years ago
Submission Deadline
31 Mar 2020Expired
Future Notice Date
Not specified
Award Date
27 Nov 20196 years ago
Contract Period
31 Mar 2020 - 31 Mar 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND COMPANY LIMITED
Contact Name
transparencysgrm
Contact Email
transparencysgrm@highwaysengland.co.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
TLD North West (England)

Local Authority
Guildford
Electoral Ward
Stoke
Westminster Constituency
Guildford

Supplier Information

Number of Suppliers
1
Supplier Name

FOEHN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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