Award

Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire

HEREFORDSHIRE COUNCIL

This public procurement record has 3 releases in its history.

Award

22 Apr 2025 at 14:56

Award Notice
Tender

17 Dec 2024 at 17:14

Tender Notice
Tender

25 Nov 2024 at 20:56

Tender Notice
Summary of the contracting process

Herefordshire Council, in collaboration with NHS Herefordshire and Worcestershire Integrated Care Board (ICB), has concluded the award stage of its procurement process for the provision of the Technology Enabled Care Service (TECS) across Herefordshire. The project, classified under medical equipment, pharmaceuticals, and personal care products, alongside health and social work services, aims to enhance care through technology. The contract, valued at £2,500,000, has been awarded to NRS Healthcare, a large-scale supplier. It targets the West Midlands region, with the service set to commence on 21 March 2025 and running until 31 March 2027, inclusive of a potential extension of up to three years. This open procedure was published on 25 November 2024, and during the tender stage, the bidding period closed on 5 January 2025.

The awarded contract presents significant opportunities for business growth, especially for companies specialising in health services and medical technology. Providers with robust IT infrastructure, capable of sourcing and managing medical equipment and offering comprehensive logistics and maintenance services, are well-suited to this opportunity. SMEs may find the project attractive given its scale and scope, and the integration of AI-capable Alarm Receiving Centres provides a competitive advantage for businesses with innovative solutions in digital health services. The ongoing demand for such services opens possibilities for further expansion and innovation, benefiting companies looking to enhance their market presence in health and social care delivery.

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Notice Information

Notice Title

Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire

Notice Description

Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county. The Technology Enabled Care Service comprises the following main functions: 1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment) 2) Delivery and installation 3) Collection, cleaning and recycling 4) Service, maintenance and repairs 5) Storage 6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning. The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years. Additional information: Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity. To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2b280930-b19a-4d54-8bdd-0a7c0c78b58a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2782aff5-e913-4edd-8737-473a99970707
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

33000000 - Medical equipments, pharmaceuticals and personal care products

85000000 - Health and social work services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Apr 202510 months ago
Submission Deadline
5 Jan 2025Expired
Future Notice Date
Not specified
Award Date
20 Mar 202511 months ago
Contract Period
21 Mar 2025 - 31 Mar 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HEREFORDSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HEREFORD
Postcode
HR4 0LE
Post Town
Hereford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG11 Herefordshire, County of
Delivery Location
TLG West Midlands (England)
Local Authority
Herefordshire, County of
Electoral Ward
Widemarsh
Westminster Constituency
Hereford and South Herefordshire

Supplier Information

Number of Suppliers
1
Supplier Name

NRS HEALTHCARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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