Award

Customer Research Partner

PLUS DANE HOUSING LIMITED

This public procurement record has 1 release in its history.

Award

14 Sep 2019 at 11:50

Award Notice
Summary of the contracting process

Plus Dane Housing Limited is conducting a procurement process for a project titled "Customer Research Partner" in the customer survey services sector. The procurement is located in the North West region of the United Kingdom and has been awarded with a total value of £400,000. The contract period spans from 4th October 2019 to 3rd October 2024. This procurement was initiated using a selective method and completed on 28th August 2019, marking the transition from the tender stage to the award stage.

This tender presents a valuable opportunity for businesses, particularly those specialising in customer survey services, research methodologies, and data analytics. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would find this project especially suitable, as it aims to enhance customer relationship management through real-time satisfaction data. Engaging in this contract could significantly contribute to business growth by enabling successful firms to showcase their capabilities in delivering high-quality customer insights while expanding their portfolio within the housing services sector.

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Notice Information

Notice Title

Customer Research Partner

Notice Description

Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research. We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery. Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2b570094-4f34-44f0-8596-effc4851c273
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/62db05af-8ac3-45b8-9517-3b681fd91a5f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
£400,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Sep 20196 years ago
Submission Deadline
28 Aug 2019Expired
Future Notice Date
Not specified
Award Date
27 Aug 20196 years ago
Contract Period
3 Oct 2019 - 3 Oct 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PLUS DANE HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L1 9EF
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Canning
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

MEL RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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