Award

NCU Contact Centre Support Service

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

26 Mar 2020 at 15:07

Award Notice
Summary of the contracting process

The public procurement process for the NCU Contact Centre Support Service, initiated by HM Revenue & Customs (HMRC), is now complete. This contract, classified under telecommunications services, was valued at £150,000 and involved the provision of contact centre support and SmartAgent GUI for the HMRC National Coordination Unit. The tender period concluded on 22 March 2020, with the contract period spanning from 23 March 2020 to 22 March 2021, covering locations including the United Kingdom and British Overseas Territories.

This opportunity could significantly benefit small and medium-sized enterprises (SMEs) specialising in telecommunications and contact centre solutions. Businesses that deliver exceptional customer service capabilities and have experience with government contracts would be well-suited to engage in similar tenders in the future. Given HMRC's focus on effective communication services, developing partnerships with technology providers may also enhance competitiveness in upcoming procurement processes.

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Notice Information

Notice Title

NCU Contact Centre Support Service

Notice Description

Provision of contact centre support and SmartAgent GUI for HMRC National Coordination Unit (NCU)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2b7b7b42-360b-48c5-906a-aec8cde4778b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/27607496-5dcc-4d77-a891-4929e392ba5d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
£150,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Mar 20205 years ago
Submission Deadline
22 Mar 2020Expired
Future Notice Date
Not specified
Award Date
23 Mar 20205 years ago
Contract Period
23 Mar 2020 - 22 Mar 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

MISSION LABS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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