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Cloud-based Revenues and Benefits and Housing Information Technology Managed Service

London Borough of Southwark

This public procurement record has 2 releases in its history.

Award

20 Jul 2026 at 12:44

Award Notice
Award

11 Jul 2025 at 13:00

Award Notice
Summary of the contracting process

The London Borough of Southwark procured a cloud-based managed service for its Revenues and Benefits and Housing information technology systems. The service is intended to provide continuity and external management of the council’s existing Revenues and Benefits system, covering Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and the collection of Council Tax and Business Rates. The procurement is for administration software and related managed services, within the services category. Delivery locations are listed across England, including London and the South East, as well as the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England and South West. The buyer is based at Southwark Council, 160 Tooley Street, London.

The procurement has been completed and awarded through a direct award from Lot 1, Business Applications Vertical Solutions, under the RM6259 Framework. The award date was 25 June 2025, and NEC Software Solutions UK Limited was selected. The contract runs from 1 July 2025 to 30 June 2030. The procurement’s stated value is £3,407,295, although the recorded award value is £0. The tender submission deadline was 25 June 2025 at 13:00. This was a single service requirement rather than a competitively divided lot structure. The published suitability assessment states that the opportunity was not suitable for small or medium-sized enterprises or voluntary, community and social enterprises. The procurement was evaluated through the framework’s direct-award route.

This award demonstrates sustained demand from Southwark for externally managed, cloud-based revenues and benefits technology supporting local taxation, benefits administration and housing-related information services. Suppliers seeking comparable work would need a proven administration software platform and the operational capability to manage an established public-sector system without disrupting core services. Relevant experience should include Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Council Tax collection and Business Rates collection. Credibility would also depend on delivering cost-effective continuity, maintaining reliable service performance and integrating with the council’s existing arrangements. The buyer’s stated assessment did not consider the requirement suitable for SMEs or voluntary, community and social enterprises, indicating that future competition is likely to favour suppliers with substantial capacity, specialist public-sector expertise and access to an appropriate government framework.

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Notice Information

Notice Title

Cloud-based Revenues and Benefits and Housing Information Technology Managed Service

Notice Description

This is an award notice relating to a call off from Lot 1 Business Applications Vertical Solutions RM6259 Framework. The contract aims to achieve seamless, cost-effective continuity in the provision of externally managed services that support the council's existing system for Revenues and Benefits. The Revenues and Benefits system provides the following services: Housing Benefit and Council Tax Reduction schemes, Discretionary Housing Payments and collection of Council Tax and Business Rates.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2be736ba-7c19-4560-9300-a94bd7db3cd7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1b8af3d6-79f4-4926-b1d1-c857c788285c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48219300 - Administration software package

Notice Value(s)

Tender Value
£3,407,295 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20261 months ago
Submission Deadline
25 Jun 2025Expired
Future Notice Date
Not specified
Award Date
25 Jun 20251 years ago
Contract Period
1 Jul 2025 - 30 Jun 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Southwark
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2QH
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

NEC Software Solutions UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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