Award

Independent Complaints Service

THE NATIONAL ARCHIVES

This public procurement record has 2 releases in its history.

Award

26 Mar 2018 at 08:16

Award Notice
Tender

02 Feb 2018 at 15:45

Tender Notice
Summary of the contracting process

The National Archives is currently in the award stage of the procurement process for the "Independent Complaints Service." This tender is classified under the business services category and is located in Richmond, England. The contract period is set to commence on 1st April 2018 and will run until 31st March 2021. The tender period concluded on 28th February 2018, and the awarded contract is valued at £15,000. The procurement method used is an open procedure, which is below the threshold for competitive tenders.

This tender presents opportunities for businesses specializing in independent review services, particularly those capable of delivering impartial complaints resolution and review services. Small and medium-sized enterprises (SMEs) are particularly encouraged to apply, as the service requires expertise in handling complaints relating to poor or inappropriate service, making it ideal for companies with experience in law, consulting, or customer service improvement. Businesses that can demonstrate a professional approach to complaint management may find this contract beneficial for growth.

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Notice Information

Notice Title

Independent Complaints Service

Notice Description

The purpose of this Invitation to Tender (ITT) is for TNA to select and appoint a single supplier to provide independent review services for a period of three years. The purpose of the independent complaints review service is to provide an impartial and effective complaints review and resolution service for people and organisations dissatisfied with the response received to their concerns. The role of the independent complaints service is to settle complaints about poor or inappropriate service, either by conciliation or adjudication. The service will be provide a wholly independent final stage of complaint review, provided by a professional complaint handling service, which underpins The National Archives. The service will investigate whether TNA has provided satisfactory service in line with its own policies and procedures. Each complaint issue is addressed in an unbiased way, seeking a fair outcome for all involved.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2befff18-5063-49f2-a3e1-7bcb8cebc2a7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c95e80aa-56ff-4536-bc60-92e5ef6e9ad8
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

92 - Recreational, cultural and sporting services

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

92000000 - Recreational, cultural and sporting services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£15,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Mar 20187 years ago
Submission Deadline
28 Feb 2018Expired
Future Notice Date
Not specified
Award Date
23 Mar 20187 years ago
Contract Period
31 Mar 2018 - 31 Mar 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE NATIONAL ARCHIVES
Contact Name
Not specified
Contact Email
procurement@nationalarchives.gsi.gov.uk
Contact Phone
020 8876 3444

Buyer Location

Locality
RICHMOND
Postcode
TW9 4DU
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified
Local Authority
Richmond upon Thames
Electoral Ward
Kew
Westminster Constituency
Richmond Park

Supplier Information

Number of Suppliers
1
Supplier Name

CH&I ASSOCIATES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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