Award

ITEP0988 - ECHO (Every Customer Has an Opinion)

NATIONAL HIGHWAYS

This public procurement record has 1 release in its history.

Award

22 Oct 2025 at 13:30

Award Notice
Summary of the contracting process

National Highways, based in Guildford, England, has completed the award stage for the procurement titled "ITEP0988 - ECHO (Every Customer Has an Opinion)" under the CPV classification 48517000, which pertains to IT software packages. The contract, valued at £227,425, was awarded to ROL SOLUTIONS LIMITED, a large-scale organisation. This selective procurement was conducted through a call-off from a framework agreement. The tender period concluded on 25th September 2025, and the subsequent contract spans from 1st October 2025 to 31st March 2028. The procurement is classified under the services category and is suitable for small and medium-sized enterprises (SMEs), with delivery expected across the United Kingdom and internationally, including British Overseas Territories and other specified regions.

This tender offers substantial opportunities for business growth, particularly for companies specialising in IT software solutions. Businesses well-suited for this contract include those with capabilities in delivering software services across various geographical regions, as well as managing complex IT projects. The contract's international reach and the requirement for a comprehensive software package indicate that companies with proven experience in global delivery and robust technical expertise stand to benefit from participation in similar future tenders. This also highlights the potential for SMEs in the technology sector to engage with large-scale government contracts, enabling them to expand their market presence.

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Notice Information

Notice Title

ITEP0988 - ECHO (Every Customer Has an Opinion)

Notice Description

ECHO (Every Customer Has an Opinion)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2c12fe33-7701-42a2-ba53-1dadfa5b92fd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/70e15321-d9a0-4879-bd1c-2fcb0795755d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£227,425 £100K-£500K
Lots Value
Not specified
Awards Value
£227,425 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20254 months ago
Submission Deadline
25 Sep 2025Expired
Future Notice Date
Not specified
Award Date
24 Sep 20255 months ago
Contract Period
30 Sep 2025 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HIGHWAYS
Contact Name
National Highways
Contact Email
enterprisesystemsprocurement@nationalhighways.co.uk
Contact Phone
Not specified

Buyer Location

Locality
GUILDFORD
Postcode
GU1 4LZ
Post Town
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Guildford
Electoral Ward
Stoke
Westminster Constituency
Guildford

Supplier Information

Number of Suppliers
1
Supplier Name

ROL SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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