D3 Tenders | Tender for Visitor Profiling Service

Notice Information

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Notice Title

Tender for Visitor Profiling Service

Notice Description

At National Museums Liverpool (NML) we have diverse audiences that attend our seven core venues, with over three million visitors a year. We are seeking an insights and analysis company that can deliver a customer profiling service to report on our audience demographics, measure our economic impact, rate our facilities and rate quality of visit. We want to deeply understand our visitors, therefore, it is imperative that the successful tenderer has a forward-looking approach to behavioural science in measuring the sentiment and psychology of our visitors' experience. They will be required to provide a functioning framework in which the overall enjoyment of a visit can be measured and then broken down into talking points for internal evaluation. We require least some of the data to be collected from in person interviews, however, this can be supported by online surveys, if needed. Currently, as a minimum we require a survey round once each month at World Museum, Maritime Museum, International Slavery Museum, Museum of Liverpool, Walker Art Gallery, Sudley House and Lady Lever Art Gallery. The contract duration is for an initial period of 2 years with the option to extend for three 12 monthly periods (up until 31 March 2028). The estimated contract value for the initial period until 31 March 2025 is approximated to be up to PS60,000 excluding VAT (or PS72,000 GBP including VAT); and over the full potential term until 31 March 2028, approximated to be up to PS150,000 excluding VAT; (or PS180,000 including VAT). Whilst the appointed provider may be awarded the contract for the full potential contract term, no guarantee can be given regarding the total value of business placed. The appointed contractor may therefore be required to supply requirements within the scope of this tender, that are below or in addition to, what has been initially specified within this tender. The initial contract scope is for venues identified above; which during the overall potential period of contract, may be extended or reduced in line with NML's venue requirements. Additional information: To express your interest and to participate in this tender opportunity, your organisation is required to register at https://in-tendhost.co.uk/nationalmuseumsliverpool. Procurement documents are accessible to all registered tenderers . Please refer to the user guide detailing how to register, accessible from https://in-tendhost.co.uk/nationalmuseumsliverpool. To participate in this opportunity, tenderers will be requested to log into In-Tend, download, complete and upload the completed procurement documents by the closing date and time for return of submissions. Further details are provided in the procurement documents. Should your organisation experience any technical difficulties with registering or using the In-Tend portal please contact In-Tend on 0845 557 8079 / 0114 407 0065 (Mondays to Fridays 8.30am to 5pm); or email support@in-tend.co.uk. Is a Recurrent Procurement Type? : No

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-b5fd17-2c532c2f-21e5-4789-b04e-697a9c5ce007
Publication Source: Contracts Finder
Latest Notice: https://www.contractsfinder.service.gov.uk/Notice/68e8cac9-a4a3-4079-9296-68ce7b573101
Current Stage: Tender
All Stages: Tender

Procurement Classification

Notice Type: Tender Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Open
Procurement Method Details: Open procedure (below threshold)
Tender Suitability: SME
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79311000 - Survey services

79311100 - Survey design services

79311300 - Survey analysis services

79342310 - Customer survey services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 3 Mar 20233 years ago
Submission Deadline: 27 Mar 2023Expired
Future Notice Date: Not specified
Award Date: Not specified
Contract Period: 24 Apr 2023 - 31 Mar 2025 1-2 years
Recurrence: Not specified

Notice Status

Tender Status: Active
Lots Status: Not Specified
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: NATIONAL MUSEUMS LIVERPOOL
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: MERSYSIDE
Postcode: L3 8EN
Post Town: Liverpool
Country: England
Major Region (ITL 1): TLD North West (England)
Basic Region (ITL 2): TLD7 Merseyside
Small Region (ITL 3): TLD72 Liverpool
Delivery Location: TLD North West (England)
Local Authority: Liverpool
Electoral Ward: City Centre North
Westminster Constituency: Liverpool Riverside

Further Information

Notice Documents

https://www.contractsfinder.service.gov.uk/Notice/68e8cac9-a4a3-4079-9296-68ce7b573101
3rd March 2023 - Opportunity notice on Contracts Finder
https://in-tendhost.co.uk/nationalmuseumsliverpool/aspx/
Additional information on how to apply for this contract

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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