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Provision of Contact Centre Services for The Single Service Centre HGS Contract

Crown Commercial Service

This public procurement record has 3 releases in its history.

AwardUpdate

18 Feb 2022 at 12:13

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AwardUpdate

17 Feb 2022 at 17:59

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Award

17 Feb 2022 at 17:49

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Summary of the contracting process

The procurement process involves the Crown Commercial Service as the buyer for the "Provision of Contact Centre Services for The Single Service Centre HGS Contract". The tender was initiated on January 18, 2022, and the contract will run until January 18, 2024. This contract falls under the services industry, specifically within the call centre category (CPV code 79512000). The procurement was conducted using a selective method, allowing for the call-off from a framework agreement. The tender period concluded on October 18, 2021.

This contract represents a significant opportunity for businesses specialising in call centre operations, particularly large service providers capable of meeting the comprehensive requirements associated with the HGS Contract. Given that small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are not deemed suitable for this contract, larger companies looking to expand their service offerings can greatly benefit from the substantial contract value of £211,876,932.50. Companies with a proven track record in delivering high-quality customer support services in diverse geographic locations, including the UK and its territories, will be especially well-positioned to compete.

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Notice Information

Notice Title

Provision of Contact Centre Services for The Single Service Centre HGS Contract

Notice Description

New Provision of Contract Centre Services for Single Service Centre. Utilising new framework. HGS Contract. 1 of 2 contracts for Provision of Contact Centre Services for The Single Service Centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2c65ffee-a6a7-4e8c-b3cf-6d8f4c40eabe
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c9f1bb4d-3988-4644-bd5e-a8057038e990
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£211,876,932 £100M-£1B
Lots Value
Not specified
Awards Value
£211,876,932 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
18 Feb 20224 years ago
Submission Deadline
18 Oct 2021Expired
Future Notice Date
Not specified
Award Date
18 Jan 20224 years ago
Contract Period
18 Jan 2022 - 18 Jan 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

HINDUJA GLOBAL SOLUTIONS UK LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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