Notice Information
Notice Title
Customer Contact Centre Cloud Platform
Notice Description
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/aa69c5f2-981b-43dc-bc87-7219063b741f
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other -
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £1,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £1,074,542 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Jan 20251 years ago
- Submission Deadline
- 12 Sep 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 11 Dec 20241 years ago
- Contract Period
- 21 Jan 2025 - 20 Jan 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF ENFIELD
- Contact Name
- Not specified
- Contact Email
- procurement.support@enfield.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- ENFIELD
- Postcode
- EN1 3XF
- Post Town
- Enfield
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI5 Outer London - East and North East
- Small Region (ITL 3)
- TLI54 Enfield
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
-
- Local Authority
- Enfield
- Electoral Ward
- Town
- Westminster Constituency
- Enfield North
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/aa69c5f2-981b-43dc-bc87-7219063b741f
22nd January 2025 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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