Award

Passenger Assist survey

OFFICE OF RAIL AND ROAD

This public procurement record has 2 releases in its history.

Award

29 Apr 2022 at 11:19

Award Notice
Tender

17 Mar 2022 at 14:35

Tender Notice
Summary of the contracting process

The OFFICE OF RAIL AND ROAD is seeking a contractor for the "Passenger Assist survey", aimed at assessing the use and experience of the Passenger Assist service provided by train and station operators in the United Kingdom. This open procedure tender, classified under survey services (CPV code: 79311000), was published on 17 March 2022, with a closing date for submissions on 31 March 2022 at 5pm. The contract, valued at £160,000, will run from 11 April 2022 to 30 June 2024.

This tender presents a significant opportunity for businesses within the survey services sector, particularly small and medium-sized enterprises (SMEs) which are encouraged to participate. The successful contractor will gain access to valuable insights into the performance of transport operators, thereby enhancing their reputation in providing quality services. Companies with expertise in research methodologies, data analysis, and customer experience may find this contract aligns well with their capabilities, enabling them to contribute meaningfully to improving passenger services.

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Notice Information

Notice Title

Passenger Assist survey

Notice Description

The overall aim of the passenger assist survey is to compile information about passenger use and experience of the Passenger Assist service offered by train and station operators, in order to monitor those operators' performance over time and ensure that users' needs and expectations are being met on an ongoing basis. Additional information: This tender closes on 31/03/2022 at 5pm. All communication must be made via the portal (joining instructions attached)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2cecee1e-5370-406f-9665-fa2cb3fb7668
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e8aa023c-9653-4778-9d0d-26bc55a23a11
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
£160,000 £100K-£500K
Lots Value
Not specified
Awards Value
£139,808 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Apr 20223 years ago
Submission Deadline
31 Mar 2022Expired
Future Notice Date
Not specified
Award Date
10 Apr 20223 years ago
Contract Period
10 Apr 2022 - 1 Jun 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE OF RAIL AND ROAD
Contact Name
Not specified
Contact Email
procurementteam@orr.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 4QZ
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

M.E.L RESEARCH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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