Tender

Customer Advisor AA 308

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

27 Aug 2019 at 12:07

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is seeking to hire a Customer Advisor through an open tender process. The role, titled "Customer Advisor AA 308," is classified under recruitment services and is located at Sandwell Council House, Freeth Street, Oldbury, in the West Midlands, United Kingdom. The contract is set to begin on 16th September 2019 and will last for three months, concluding on 9th December 2019. The deadline for submitting quotations is 30th August 2019 at 5 PM. Interested suppliers can access the tender documents via the Sandwell MBC In-tend Supplier Portal.

This tender presents an excellent opportunity for recruitment agencies and businesses specialising in staffing solutions, particularly those experienced in local government or customer service roles. Companies with a strong background in revenue and benefits administration, such as those familiar with the Northgate System, are particularly well-suited to compete for this contract. By engaging in this process, businesses can expand their portfolio and establish a productive partnership with a local authority, thereby enhancing their market presence in public sector procurement.

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Notice Information

Notice Title

Customer Advisor AA 308

Notice Description

Customer Advisor Hours: 37 hours per week, to be agreed with the manager Start Date: ASAP for 3 Months Rate of Pay: Band D 10.54 per hour (PAYE) Contract Type: Agency Location: Sandwell Council House, Freeth Street, Oldbury Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: To facilitate the delivery of service for inbound customer contacts through multiple communication channels which include, face-to-face, telephone, written and e-mail communication. To contribute to the Business Units ability to comply with legislation, office practices, Service standards, Council Policies and contractual obligations within the administration of Revenues and Benefits. To support the team assigned to on a day to day basis. To support the team leader in planning and overseeing the team's performance in line with the framework of legislation, best practice and local policy. Must have knowledge of the Northgate System Data Base for Revenue and Benefits (this is an essential requirement for this role). Must have a background knowledge of Revenue and Benefits (ie Council Tax Legislation) A minimum of 4 Grade C GCSE's or equivalents, to include English and Maths Experience of working in a front line customer focused environment. Knowledge of Microsoft Office products, such as Word. Must be able to start within a week. Working Hours:- 37 hours per week Monday, Tuesday, Thursday and Friday 8.30am to 5.00pm Wednesday 9.00 to 5.00pm Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 30th August 17:00 Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on "Tenders" to list all the current opportunities. Once you have found the relevant opportunity you should click on "View Details" in order to Express Interest. Closing date for submission of quotations is Friday 30th August 2019 at 5PM Delivery Notes The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on "Tenders" to list all the current opportunities. Once you have found the relevant opportunity you should click on "View Details" in order to Express Interest. Closing date for submission of quotations is Friday 30th August 2019 at 5PM Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2dfa2959-772b-47db-b32a-8068c92308b4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/609689e2-a84b-471e-80c0-e62d5c8e5a17
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20196 years ago
Submission Deadline
30 Aug 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Sep 2019 - 9 Dec 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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