Tender

L19040-T-DS Customer Data Exploration and Experience Design

LONDON LUTON AIRPORT

This public procurement record has 4 releases in its history.

TenderAmendment

19 Mar 2019 at 10:21

TenderAmendment

18 Mar 2019 at 15:59

TenderAmendment

18 Mar 2019 at 15:58

Tender

15 Mar 2019 at 15:58

Summary of the contracting process

London Luton Airport (LLA) is currently seeking qualified vendors for the contract titled "L19040-T-DS Customer Data Exploration and Experience Design". This procurement falls under the category of sales, marketing, and business intelligence software, with specific focus on enhancing passenger experiences through data-driven design. The tender is in the active stage, with a submission deadline set for 19 April 2019. The planned contract period will commence on 30 May 2019 and is expected to run until 29 May 2022. Interested parties must respond via the LLA e-Tendering Portal and must demonstrate prior experience in similar projects to qualify.

This tender presents an opportunity for businesses that specialise in customer experience design, sales, and marketing technology. Companies capable of delivering innovative solutions that enhance passenger interaction in an omnichannel environment will find this contract appealing. Both established firms and consortia from the public, private, and voluntary sector with relevant expertise are encouraged to apply. The project's emphasis on personalised passenger experiences makes it particularly suitable for businesses focused on customer engagement and data analytics.

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Notice Title

L19040-T-DS Customer Data Exploration and Experience Design

Notice Description

London Luton Airport (LLA) requires a suitably experienced and qualified vendor to deliver a detailed roadmap that will put LLA in a position to be able to deliver seamless, personalised and interesting Omnichannel passenger experiences and drive value for the business. Additional information: Prospective contractors must be able to demonstrate previous experience of similar work and be prepared to provide references. Applications are welcome from single organisations or consortia from the public, private and voluntary/community sector. To access this or any other LLA open tender advert and to view the necessary tendering documents and express your interest, please visit the LLA e-Tendering Portal at: https://in-tendhost.co.uk/llaol All tender opportunities can be found under the Tenders link in the grey bar just below the LLA logo banner. If this is your first time using this portal, you will need to register in order to Express Interest by clicking the Register link also located in the grey bar or via the yellow Register button to the left on the Home Screen. If you are already registered on the LLA e-Tendering portal simply enter your details and login as usual. During registration, simply complete the information required on the three areas Company Details, Business Classifications and Company Categories. Once completed, click the Register My Company button located at the bottom. Please note you must express an interest through this portal in order to be attached to the tender project. After expressing interest and reviewing any tender documents, in order to progress you will also be asked whether or not you wish to Opt In or Opt Out of the process and click the appropriate button. Doing so will indicate to the buyers your intention to either make a submission or not and allow you to progress. Once you have opted in, you will be able to submit a response and use the Correspondence facility to ask any tender related questions. We accept no liability if you have not expressed an interest in the tender. Is a Recurrent Procurement Type? : No

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2e4cd901-cf83-464e-a1be-7a3a41b38d54
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/410618fd-825a-4cfe-a676-1ed39b6e3891
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48480000 - Sales, marketing and business intelligence software package

48481000 - Sales or marketing software package

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Mar 20196 years ago
Submission Deadline
8 Apr 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
29 May 2019 - 29 May 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON LUTON AIRPORT
Contact Name
Duncan Staddon
Contact Email
duncan.staddon@ltn.aero
Contact Phone
01582 395712

Buyer Location

Locality
BEDFORDSHIRE
Postcode
LU2 9LY
Post Town
Luton
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH21 Luton
Delivery Location
Not specified

Local Authority
Luton
Electoral Ward
Wigmore
Westminster Constituency
Luton South and South Bedfordshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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