Tender

GB-Glasgow: IVR Review Services

STUDENT LOANS COMPANY LIMITED

This public procurement record has 1 release in its history.

Tender

25 Jan 2024 at 15:25

Tender Notice
Summary of the contracting process

The Student Loans Company Limited in Glasgow, United Kingdom, has published a tender titled "GB-Glasgow: IVR Review Services" for computer-related professional services. The contract, with a value of GBP 100,000, has a minimum value of GBP 50,000 and is an open procedure. The tender period ends on February 14, 2024, with the contract period starting on March 14, 2024, and ending on March 13, 2026.

This tender presents an opportunity for small and medium enterprises (SMEs) in the computer-related professional services industry to provide IVR review services to the Student Loans Company Limited based in Glasgow. Businesses interested in enhancing IVR call flow management and customer self-service operations are well-suited to compete. The deadline for submissions is February 14, 2024, allowing ample time for interested parties to prepare their proposals.

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Notice Information

Notice Title

GB-Glasgow: IVR Review Services

Notice Description

The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5105832b-69e8-4461-80b3-abdcfdcb8583
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72590000 - Computer-related professional services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jan 20242 years ago
Submission Deadline
14 Feb 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
14 Mar 2024 - 13 Mar 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G5 8DF
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Govan
Westminster Constituency
Glasgow South West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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