Award

Telephony and Contact Centre Service

BATH AND NORTH EAST SOMERSET COUNCIL

This public procurement record has 1 release in its history.

Award

08 Nov 2024 at 10:02

Award Notice
Summary of the contracting process

Bath and North East Somerset Council (B&NES) has completed the procurement process for modernising their telephony and contact centre services. The project, titled "Telephony and Contact Centre Service," falls under the telecommunications equipment and supplies industry (CPV code 32500000). The procurement process aimed at replacing the council’s legacy on-premise Mitel system with a cloud-hosted solution, integrating Microsoft Teams for internal communications. The contract, valued at GBP 1,945,154.35, was awarded to Charterhouse Voice & Data Ltd. The contract period will span from 2nd December 2024 to 1st December 2029.

This tender offers substantial growth opportunities for businesses, particularly those specialising in telecommunications, cloud services, and IT solutions. Smaller enterprises (SMEs) were considered suitable for this contract, making it an ideal opportunity for innovative tech firms to showcase their capabilities. Businesses engaged in cloud migration, advanced telecommunication systems, and integration of Microsoft Teams would find this tender most relevant. The project's regional impact extends to various geographic locations including the UK and overseas territories, thus providing a platform for extensive market reach and business development.

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Notice Information

Notice Title

Telephony and Contact Centre Service

Notice Description

B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/634ff4ab-c3ff-403b-9602-5cdc109e9c82
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32500000 - Telecommunications equipment and supplies

Notice Value(s)

Tender Value
£1,945,154 £1M-£10M
Lots Value
Not specified
Awards Value
£1,945,154 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Nov 20241 years ago
Submission Deadline
6 Sep 2024Expired
Future Notice Date
Not specified
Award Date
28 Oct 20241 years ago
Contract Period
2 Dec 2024 - 1 Dec 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BATH AND NORTH EAST SOMERSET COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KEYNSHAM
Postcode
BS31 1FS
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
Bath and North East Somerset
Electoral Ward
Keynsham North
Westminster Constituency
North East Somerset and Hanham

Supplier Information

Number of Suppliers
1
Supplier Name

CHARTERHOUSE VOICE & DATA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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