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Future Contact Solution

HM LAND REGISTRY

This public procurement record has 1 release in its history.

Award

17 Jun 2026 at 13:56

Award Notice
Summary of the contracting process

The procurement process titled "Future Contact Solution" was conducted by HM Land Registry, located in Swansea, with the postal code SA7 9QF. This procurement falls under the industry category of IT services, specifically consulting, software development, Internet, and support services. The procurement method utilised was selective, specifically a call-off from a framework agreement. The tender stage is completed, with the award status marked as active. The total estimated value of the procurement was £6,000,000, with a minimum award value of £2,361,949.53. The contract will commence on 15th June 2027 and end on 14th June 2030. The award was granted to Route 101 Limited, and the contract covers a wide range of delivery locations, including the United Kingdom, British Overseas Territories, the Channel Islands, Europe, Isle of Man, and other regions worldwide.

This tender presents numerous opportunities for growth, particularly for SMEs interested in providing comprehensive IT services covering various geographical regions. Businesses that specialise in contact centre technology, including inbound and outbound centre delivery, management, and maintenance, would be well-positioned to benefit from this procurement. The engagement also demands ongoing support, indicating opportunities for long-term business relationship development with HM Land Registry. Given the substantial financial value and the call-off nature from a framework, companies already on relevant frameworks or capable of competitive bidding could leverage this contract for significant business expansion within the public sector.

How relevant is this notice?

Notice Information

Notice Title

Future Contact Solution

Notice Description

Contact Centre Technology. Inbound and outbound contact centre delivery and management including ongoing support and maintenance

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/496b6dc3-9d49-45c3-887e-52a663ee5c3f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£6,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,361,949 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jun 20261 weeks ago
Submission Deadline
27 Feb 2026Expired
Future Notice Date
Not specified
Award Date
7 Jun 20262 weeks ago
Contract Period
14 Jun 2027 - 14 Jun 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM LAND REGISTRY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA7 9QF
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Llansamlet
Westminster Constituency
Neath and Swansea East

Supplier Information

Number of Suppliers
1
Supplier Name

ROUTE 101

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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