Tender

RBKC Out of Hours Call Centre Service

CAPITALESOURCING

This public procurement record has 1 release in its history.

Tender

09 Jun 2023 at 14:57

Tender Notice
Summary of the contracting process

The Royal Borough of Kensington & Chelsea (RBKC) is seeking tenders for the provision of an out of hours call handling service. The contract, valued at £814,200 GBP, will be awarded for an initial 36-month period, with the potential for a 24-month extension. The procurement stage is currently in the Tender phase, with an application deadline of midday on Monday 10th July 2023. The delivery of the contract is expected to commence on or around Tuesday 22nd August 2023. The industry category for this tender is call centre, and the location is in London, United Kingdom.

This tender presents an opportunity for businesses specialising in call centre services to bid and secure a long-term contract with RBKC. Small and medium-sized enterprises (SMEs) are specifically encouraged to participate. The competitive procurement method is an open procedure (above threshold), providing a fair chance for businesses of different sizes to compete. The nature of this opportunity suits service providers in the call centre industry, particularly those with experience in handling out of hours call services.

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Notice Information

Notice Title

RBKC Out of Hours Call Centre Service

Notice Description

The Royal Borough of Kensington & Chelsea (RBKC) is inviting tenders from sufficiently experienced and qualified contractors for the provision of an out of hours call handling service. A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC's discretion. The delivery of the contract is anticipated to begin on or around Tuesday 22nd August 2023. To Apply The full tender pack, including the specification of requirements and contract terms and conditions can be downloaded from the capitalEsouring e-tendering portal. Please search for reference PRJ_RBKC_20857. Registration on the portal is necessary to be able to download the documents. Guidance about how to access the tender documents can be found on the RBKC Procurement website. Tender submissions must be submitted via the portal. The deadline for submitting a tender response for this opportunity is midday on Monday 10th July 2023. Please submit any clarification questions relating to this tender via the message board on the portal. The deadline for clarification questions for this opportunity is midday on Monday 3rd July 2023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2fc0d2a5-3f64-41f8-91ec-56dd65c5924e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/941c2c7c-0a6a-44b3-8cac-3709d37a3d17
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£814,200 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jun 20232 years ago
Submission Deadline
10 Jul 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
21 Aug 2023 - 21 Aug 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAPITALESOURCING
Contact Name
Lauren Wheatcroft
Contact Email
procurement@rbkc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
W8 7NX
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Kensington and Chelsea
Electoral Ward
Campden
Westminster Constituency
Kensington and Bayswater

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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