Notice Information
Notice Title
Contact Centre Transformation to Hosted Solution Phase 2 (G-Cloud 14 Call Off)
Notice Description
Phase 2 of the contact centre transformation project - AWS voice automation & enhanced benefits and redesign of the contact model.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/13729684-1c97-43db-89db-c082abf5363d
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £320,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £320,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 19 Jun 20258 months ago
- Submission Deadline
- 31 Mar 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 3 Apr 202510 months ago
- Contract Period
- 13 Apr 2025 - 31 Jul 2025 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- PETERBOROUGH CITY COUNCIL
- Contact Name
- Simon Rees
- Contact Email
- simon.rees@peterborough.gov.uk
- Contact Phone
- +44 7920160055
Buyer Location
- Locality
- PETERBOROUGH
- Postcode
- PE2 8TY
- Post Town
- Peterborough
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH4 Cambridgeshire and Peterborough
- Small Region (ITL 3)
- TLH41 Peterborough
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
-
- Local Authority
- Peterborough
- Electoral Ward
- Fletton and Stanground
- Westminster Constituency
- North West Cambridgeshire
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/13729684-1c97-43db-89db-c082abf5363d
19th June 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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