Award

Tenant Satisfaction Survey - AWARD

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

05 Jul 2023 at 15:12

Award Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council has awarded a contract for the project titled "Tenant Satisfaction Survey" to Acuity Research & Practice Limited. The project involves delivering annual satisfaction surveys to tenants over a two-year contract with potential for extension. The contract period runs from July 10, 2023, to July 9, 2025. The procurement method used for this service contract was an open procedure, and the closing date for submissions was June 15, 2023, at 15:00hrs. The project falls under the main procurement category of services and is classified under software consultancy services.

This awarded contract presents a business growth opportunity for research and development consultancy service providers who specialize in tenant satisfaction surveys. Businesses in the West Midlands, particularly those with expertise in gathering feedback, analysing survey results, and presenting actionable insights, are well-suited to compete for this contract. The project aims to improve and develop services for Sandwell Council's tenants by leveraging contracted services to ensure timely and effective delivery of surveys.

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Notice Information

Notice Title

Tenant Satisfaction Survey - AWARD

Notice Description

TITLE OF PROJECT Tenant Satisfaction Surveys BRIEF DESCRIPTION Sandwell Council's Housing Service would like to deliver annual satisfaction surveys to tenants, across a two-year contract with the option to extend for a further two years. This will enable the council to collect feedback from the tenants to aid the improvement and development of services delivered. Following the delivery of the survey's results, an analysis of the findings is to be completed and presented back to the council shortly after. By the surveys being delivered under contract, allows the opportunity for the work to be delivered under business-as-usual utilizing a methodology and delivery approach that increases response rate. The survey delivery has now become a requirement of the Housing Regulator and Consumer Standards Framework. Sandwell has a housing stock of approx. 28,059 properties including private finance initiative properties not including an additional 1,290 leaseholders. The satisfaction surveys will need to include all Sandwell Council tenants including private finance initiative properties, whilst the leaseholders require their own, individual surveys carried out. Sandwell currently collect data on the demographic of tenants including but not limited to gender, age, ethnicity, and the proportion of tenants with disabilities. The satisfaction surveys will need to be representative of Sandwell tenants considering both population and demographic. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: 15th June 2023 at 15:00hrs

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-307c2f01-dd07-4239-a7a2-fa0800eb1e9d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4f3c4c4c-927b-4feb-9f57-686d62ced5f3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

CPV Codes

72266000 - Software consultancy services

73000000 - Research and development services and related consultancy services

73200000 - Research and development consultancy services

73210000 - Research consultancy services

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
£45,981 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jul 20232 years ago
Submission Deadline
15 Jun 2023Expired
Future Notice Date
Not specified
Award Date
4 Jul 20232 years ago
Contract Period
9 Jul 2023 - 9 Jul 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Mitchell Simcox
Contact Email
mitchell_simcox@sandwell.gov.uk
Contact Phone
01215696000

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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