Award

TOM Delivery Partner for CCG (CW95581)

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

18 Dec 2024 at 15:44

Summary of the contracting process

H M Revenue & Customs (HMRC) has successfully awarded a contract titled "TOM Delivery Partner for CCG (CW95581)" under the industry category of management-related services, with a focus on specialty design services. This contract, which begins on 22 July 2024 and concludes on 21 July 2026, involves the provision of support and design for a Target Operating Model for the Customer Care Group. The procurement process employed a selective method, specifically a call-off from a framework agreement, with a total value of £4,165,000. This project aims to enhance operational planning in its first wave and develop a flexible workforce for the Customer Care Group in its second wave, all within the United Kingdom.

Securing this contract offers substantial growth opportunities for firms proficient in management consultancy and speciality design. Specifically, companies that excel in governance, process data, technology integration, and workforce skill development are well-suited for such opportunities. Although HMRC sought a large-scale supplier, the outcome of this procurement highlights the significant potential for businesses capable of delivering comprehensive operating models and workforce solutions. Interested parties should align their offerings with the strategic needs of public sector entities like HMRC to increase their chances of success in similar future tenders.

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Notice Title

TOM Delivery Partner for CCG (CW95581)

Notice Description

Provision of support and design of a Target Operating Model for Customer Care Group incl. governance, process data, technology, people and skills. Wave 1: better use of planning in operations. Wave 2: enabling CCG to have a flexible workforce.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-309c4adf-04d7-436d-b576-d72039653000
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1c8b1ba5-6265-4b8a-a4ce-238a4fa97480
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79420000 - Management-related services

79930000 - Specialty design services

Notice Value(s)

Tender Value
£4,165,000 £1M-£10M
Lots Value
Not specified
Awards Value
£4,165,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Dec 20241 years ago
Submission Deadline
29 Jun 2024Expired
Future Notice Date
Not specified
Award Date
20 Jul 20241 years ago
Contract Period
21 Jul 2024 - 21 Jul 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified

Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

BARINGA PARTNERS

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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