Award

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT

This public procurement record has 1 release in its history.

Award

22 Apr 2026 at 11:24

Award Notice
Summary of the contracting process

The NHS Midlands & Lancashire Commissioning Support Unit has awarded a contract for "Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service" in the communications network industry category, situated in England. The procurement process was conducted through a selective method as a call-off from a framework agreement. The contract, valued at £133,000, is aimed at providing professional services and digital space contact centre support, with key components like Amazon Connect webchat and autonomous surveys. The award was published on 22 April 2026, following the tender period that ended on 15 December 2025, with the contract set to run from 1 January 2026 to 31 December 2026.

Digital Space Cloud Services Limited, classified as a small and medium-sized enterprise (SME), received the contract, making it an excellent opportunity for SMEs specialising in communications network services to explore similar projects. With the focus on services such as digital contact centres and automated solutions, businesses offering cutting-edge technology in these sectors have the potential to grow and expand their reach within the public procurement space. Opportunities to partner in such projects can drive innovation and allow businesses to enhance their service offerings, fostering growth within the competitive landscape.

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Notice Information

Notice Title

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Notice Description

The following describes the main components of the service. * Delivery of professional services * Digital Space Contact Centre Annual Software & Support * Digital Space Amazon Connect * Softphone, Reporting and Wallboard * Automated Dialler, Autonomous Surveys, Answer - where applicable * Amazon Connect webchat and directed chat where applicable * Amazon Connect and Lex Gen AI where applicable * Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9b243168-13f1-4079-b706-ca26c366e85f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412000 - Communications network

Notice Value(s)

Tender Value
£133,000 £100K-£500K
Lots Value
Not specified
Awards Value
£133,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Apr 20262 days ago
Submission Deadline
15 Dec 2025Expired
Future Notice Date
Not specified
Award Date
19 Dec 20254 months ago
Contract Period
1 Jan 2026 - 31 Dec 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STOKE-ON-TRENT
Postcode
ST1 2QB
Post Town
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG23 Stoke-on-Trent
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Stoke-on-Trent
Electoral Ward
Birches Head & Northwood
Westminster Constituency
Stoke-on-Trent Central

Supplier Information

Number of Suppliers
1
Supplier Name

DIGITAL SPACE CLOUD SERVICES

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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