Award

Amazon Connect for CNS Digital Enhancements

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 2 releases in its history.

AwardUpdate

12 Nov 2024 at 15:57

Award Notice
Award

15 May 2024 at 11:21

Award Notice
Summary of the contracting process

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for the provision of cloud-based contact centre digital capabilities to Amazon Web Services EMEA SARL, UK Branch. This procurement, under the Crown Commercial Services G-Cloud 13 framework (RM1557.13), falls within the industry category of networking, internet, and intranet software packages. The contract, covering services in both the South East and South West regions of the United Kingdom, will commence on 29 April 2024 and conclude on 28 April 2025. The procurement stage is complete, and the contract, valued at £162,000, was formally awarded on 29 April 2024, with the award notice published on 15 May 2024.

This tender presents significant business growth opportunities for firms specialising in cloud-based and digital contact centre solutions. Companies with expertise in digital enhancements and cloud technologies, such as software providers catering to NHS and public sector requirements, would find this contract particularly well-suited. Although the awarded contract is tailored towards larger enterprises, businesses aiming to partner or subcontract with Amazon Web Services EMEA SARL might benefit from this engagement.

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Notice Information

Notice Title

Amazon Connect for CNS Digital Enhancements

Notice Description

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for cloud based contact centre digital capabilities to Amazon Web services EMEA SARL, UK Branch. This requirement has been procured via the Crown Commercial Services G Cloud 13 framework (RM1557.13).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-31f0006b-bee1-4af4-bdd9-532ff8833a3c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cc88fb2f-5335-4ee3-b02f-07d713e36c3f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48200000 - Networking, Internet and intranet software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£162,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Nov 20241 years ago
Submission Deadline
1 Feb 2024Expired
Future Notice Date
Not specified
Award Date
28 Apr 20241 years ago
Contract Period
28 Apr 2024 - 28 Apr 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH
Postcode
SO50 5PB
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
TLJ South East (England), TLK South West (England)
Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
2
Supplier Names

AMAZON WEB SERVICES EMEA

AMAZON WEB SERVICES EMEA SARL, UK BRANCH

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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