Tender

CH232464 OUT OF HOURS CALL CENTRE SERVICE

LONDON BOROUGH OF EALING

This public procurement record has 2 releases in its history.

Tender

05 Apr 2024 at 13:17

Tender Notice
Tender

05 Apr 2024 at 13:15

Tender Notice
Summary of the contracting process

The London Borough of Ealing is procuring the out-of-hours call centre service, which involves integrating call centre services with back-office functions for various councils and organisations in the UK. The tender has a value of £7,000,000, uses a selective procurement method with competitive dialogue, and has a tender period ending on 16th December 2024 and a contract period from 20th October 2025 to 20th October 2030. The tender falls under the services category, with a focus on telephone-answering services and related classifications.

This tender presents an opportunity for businesses to provide out-of-hours call handling services to a range of entities, including UK councils, government departments, social landlords, and care systems. Suitable businesses for this tender would be those experienced in telephone-answering services and interested in long-term service agreements with diverse public sector organisations. The competitive dialogue nature of the procurement stage allows for flexibility in negotiations, providing space for innovative service integration solutions.

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Notice Information

Notice Title

CH232464 OUT OF HOURS CALL CENTRE SERVICE

Notice Description

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council. :- * All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils * all central government departments offices and bodies. * Any Registered Social Landlords * Any Integrated Care Systems and Integrated Care Boards in UK * Any Local Authority Trading Companies * Any Local Authority Direct Service Organisations

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-324be918-912c-4ba2-a418-4fee854400df
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e1a057ea-3aa8-4252-90e0-fcd5eee01cac
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialogue (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64214200 - Telephone switchboard services

79311210 - Telephone survey services

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£7,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20241 years ago
Submission Deadline
16 Dec 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
19 Oct 2025 - 20 Oct 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF EALING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W5 2HL
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI73 Ealing
Delivery Location
TLI London
Local Authority
Ealing
Electoral Ward
Ealing Broadway
Westminster Constituency
Ealing Central and Acton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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