Award

ITT for the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

ROCHDALE BOROUGHWIDE HOUSING LIMITED

This public procurement record has 4 releases in its history.

Award

29 Oct 2019 at 12:18

Award Notice
TenderAmendment

29 Oct 2019 at 12:12

Tender Notice
TenderAmendment

29 Oct 2019 at 12:11

Tender Notice
Tender

08 Dec 2016 at 12:12

Tender Notice
Summary of the contracting process

The procurement process involves Rochdale Boroughwide Housing Limited, which is seeking to appoint a service provider for its "ITT for the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service." The tender is classified under the industry category of Telephone-answering services and is located in Rochdale, North West England. The procurement method used is an open procedure, and the tender period concluded on 13th January 2017. The contract period is set to run from 3rd April 2017 to 2nd April 2018, with a total value of £60,000 and a minimum value of £10,000.

This tender presents a viable opportunity for businesses specialising in telephone-answering services, particularly those equipped to handle emergency call operations, to expand their client base. Small to medium-sized enterprises (SMEs) are particularly encouraged to participate, as the buyer has indicated a suitability for SMEs. Businesses that can provide efficient and effective call management solutions during non-standard hours, including weekends and holidays, would be well-suited to compete for this contract.

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Notice Information

Notice Title

ITT for the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Notice Description

Rochdale Boroughwide Housing (RBH) is responsible for providing an out of hours (OOH) emergency repair service to its customers, which is accessible, efficient and effective. The purpose of this tender is to engage with a provider who can manage the call handling of emergency repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays. Additional information: Please register your interest on the Chest portal to access the ITT document.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3379ab8f-dea5-41f1-894c-d792d18ecf32
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1a326e2f-43ad-4cb6-8e4e-62891e4bd997
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
£38,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Oct 20196 years ago
Submission Deadline
13 Jan 2017Expired
Future Notice Date
Not specified
Award Date
14 Feb 20179 years ago
Contract Period
2 Apr 2017 - 2 Apr 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROCHDALE BOROUGHWIDE HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ROCHDALE
Postcode
OL11 1RY
Post Town
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLD North West (England)
Local Authority
Rochdale
Electoral Ward
Milkstone & Deeplish
Westminster Constituency
Rochdale

Supplier Information

Number of Suppliers
1
Supplier Name

COMMUNITY GATEWAY ASSOCIATION

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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