Award

Teams Contact Centre software solution

CANTIUM BUSINESS SOLUTIONS LTD

This public procurement record has 2 releases in its history.

Award

31 May 2023 at 11:41

Award Notice
Tender

09 Feb 2023 at 10:44

Tender Notice
Summary of the contracting process

The buying organisation, Cantium Business Solutions Ltd, a Local Authority Trading Company (LATCo) under Kent County Council, has awarded a contract for a Teams Contact Centre software solution. The procurement falls under the IT services category, with a contract value of GBP 0. The procurement method used was an open procedure, with a tender deadline of 13th March 2023 and a contract period spanning from 24th April 2023 to 23rd April 2026.

This tender presents an opportunity for businesses in the IT services sector, particularly those offering consulting, software development, Internet, and support services. The contract, though awarded, allows for potential future extensions up to a maximum of 60 months. Small and medium-sized enterprises (SMEs) would be well-suited to compete in this procurement process, aligning with the buyer's emphasis on driving innovation and delivering the best value to clients through the procurement of a Teams Contact Centre software solution.

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Notice Information

Notice Title

Teams Contact Centre software solution

Notice Description

Cantium Business Solutions (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides ICT Managed Services to its customers across the UK within the Education, Local Authority, Health, and the Private sector. As a LATCo, we are proud of our Public Sector heritage, which has given us a foundation in business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients. Cantium is looking for a Teams Contact Centre Software Solution for use primarily by ourselves but with the option to resell to our customers. Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers. This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended. The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months. Further background and technical information can be found within the Invitation to Tender (ITT) documentation. Expressions of interest will only be accepted via the Kent Business Portal. In order to submit your interest in this opportunity please select the 'Login and Express an Interest' button. Please note that to successfully submit your interest you will first need to register for a Supplier account. Please direct all questions and communication through the Kent Business Portal via the Message facility. Communication will not be accepted via any other vehicle.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-33927cf8-046a-4129-92c4-7dc657a31ee8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f0e31154-0960-4467-b025-895e888186bf
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£100,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 May 20232 years ago
Submission Deadline
13 Mar 2023Expired
Future Notice Date
Not specified
Award Date
30 May 20232 years ago
Contract Period
30 Jun 2023 - 30 Jun 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CANTIUM BUSINESS SOLUTIONS LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MALLING
Postcode
ME19 4YT
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
Not specified
Local Authority
Tonbridge and Malling
Electoral Ward
Kings Hill
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

RESONATE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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