Award

Service Management Software

WEST NORTHAMPTONSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

02 Mar 2022 at 13:48

Award Notice
Summary of the contracting process

The public procurement process involves West Northamptonshire Council, seeking to acquire a Service Management Software solution to align with ITIL standards. This contract is classified under the software package and information systems category and is valued at £400,000, with an initial two-year term starting on 7 March 2022, and the option to extend for an additional two years. The tender period has concluded, and the procurement was conducted through a selective process using the G-Cloud12 Framework Agreement. The relevant location for delivery is Northampton (NN1 1ED). The contract was awarded on 1 March 2022, with key documents published shortly after.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in IT service management solutions, particularly those capable of providing software that can cater to multiple organisations' needs, such as finance operations and payroll services. Companies with experience in implementing ITIL-aligned systems and those who can demonstrate a solid understanding of the public sector's requirements will be well-positioned to compete for similar contracts in the future. Engaging with local councils and demonstrating capability in system integration can further enhance prospects for growth in this sector.

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Notice Information

Notice Title

Service Management Software

Notice Description

WNC are looking to implement an ITIL aligned service management solution, accessible to multiple customer organisations (including West Northamptonshire Council, Cambridgeshire County Council, Milton Keynes Council, Northamptonshire Children's Trust, North Northamptonshire Council). The solution will be used to log tickets to the following service areas: * Finance Operations o Accounts Payable o Debt Recovery o Income Processing o Financial Assessments, Payments, Direct Payments (for CCC, NNC and WNC only) * Payroll Services (includes HR Transactions) * Business Systems & Change Additional information: Value shown includes the options to extend and intila mobilisation period. This contract has an initial 2 year fixed term with a further two 12 month options to extend. Contract administered using the G-Cloud12 Framework Agreement (RM1557.12).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-33d61aea-94bc-422f-b6e6-1653118ec489
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9b7fe996-e8e3-4d1f-b547-0dea96412248
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
£325,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Mar 20223 years ago
Submission Deadline
28 Feb 2022Expired
Future Notice Date
Not specified
Award Date
1 Mar 20223 years ago
Contract Period
7 Mar 2022 - 31 May 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST NORTHAMPTONSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHAMPTON
Postcode
NN1 1ED
Post Town
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF24 West Northamptonshire
Delivery Location
Not specified
Local Authority
West Northamptonshire
Electoral Ward
Castle
Westminster Constituency
Northampton North

Supplier Information

Number of Suppliers
1
Supplier Name

HALO SERVICE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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