Tender

Broadacres Cloud Telephony and associated services 2022

BROADACRES HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Tender

15 Nov 2022 at 17:45

Tender Notice
Summary of the contracting process

The Broadacres Housing Association has initiated a tender process for 'Broadacres Cloud Telephony and associated services 2022'. They are seeking to replace the current on-premises Contact Centre solution with a cloud-based solution aligned to Salesforce Service Cloud Voice, in order to enhance agent and caller user experience. The procurement stage is currently active, with a tender deadline of 30th November 2022. The contract period will run from 1st December 2022 to 30th November 2025. The tender is under the main procurement category of goods, with an estimated value of £30,000 and is suitable for SMEs.

This tender by Broadacres Housing Association presents a business growth opportunity for IT service providers well-versed in cloud telephony solutions. Companies with expertise in Internet services and IT services like consulting, software development, and support are ideally positioned to compete. Located in Yorkshire and the Humber region of the United Kingdom, this procurement offers a chance for businesses to provide innovative solutions tailored to the specific needs outlined by Broadacres. The open procurement method allows for fair competition among interested parties, fostering a transparent and accessible bidding process.

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Notice Information

Notice Title

Broadacres Cloud Telephony and associated services 2022

Notice Description

1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. 1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities. 1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-340299ca-9503-4340-833e-f58191e2cb3f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f1f6bbc5-6299-4659-81ca-c374cf4bb7fc
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72400000 - Internet services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Nov 20223 years ago
Submission Deadline
30 Nov 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2022 - 30 Nov 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BROADACRES HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHALLERTON
Postcode
DL6 2YD
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Yorkshire
Electoral Ward
Northallerton North & Brompton
Westminster Constituency
Richmond and Northallerton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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