Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Contract for the provision of media and digital communication platform

Gedling Borough Council

This public procurement record has 1 release in its history.

Award

28 Aug 2026 at 13:36

Award Notice
Summary of the contracting process

Gedling Borough Council procured a cloud-based digital communication platform and associated professional services for delivery in the East Midlands. The service covers omnichannel email, SMS and WhatsApp campaigns, including single-send, split-test, date-driven and recurring campaigns. It also includes forms, preference centres, landing pages, microsites, articles, marketing automation, digital-democracy consultation tools and CRM functions for managing residents, accounts, groups, filters and custom fields. Supporting services include deliverability management, approved government and public-sector sending domains, DNS and authentication management, continuous monitoring, analytics, reporting, a REST API and integrations with Microsoft 365, Zapier and LocalGovDrupal. Optional services include events, extra domains and accounts, messaging volumes, migration, training, consultancy and bespoke development. The procurement is for services, classified as communication software.

The procurement is complete and was awarded on 21 August 2026 to Forfront Ltd. It was a selective call-off from the G-Cloud 14 Framework (RM1557.14), under the cloud software lot. The tender submission deadline was 17 August 2026 at 12:00. The awarded value is £31,350 including the stated currency of GBP. The contract runs from 18 August 2026 to 17 August 2028. The requirement was identified as suitable for small and medium-sized enterprises. The award covers the platform and associated services described for Gedling Borough Council, with optional modules and professional services priced through the framework schedules and SFIA rate card.

This award indicates demand from Gedling Borough Council for a supplier able to provide a mature, multi-channel public-sector communications platform rather than a single-purpose email tool. Credible competitors would need campaign management across email, SMS and WhatsApp; configurable forms, landing pages, preference centres and microsites; CRM and marketing automation; and practical support for consultation and digital-democracy activity. Important technical capabilities include deliverability monitoring, authenticated sending domains, DNS management, analytics, custom reporting, an open API and integrations with common council systems. Suppliers should also be able to deliver platform setup, template design, migration from GovDelivery or Mailchimp, bespoke development, consultancy, training and account support at SME-accessible scale.

How relevant is this notice?

Notice Information

Notice Title

Contract for the provision of media and digital communication platform

Notice Description

Contract awarded via G-Cloud 14 Framework (RM1557.14) The Services to be provided by the Supplier are: * Cloud digital communication platform (Lot 2: Cloud software): omnichannel email, SMS and WhatsApp campaigns, single send, split-test, date-driven and recurrent campaigns, drag and-drop Smart Editor with template/module library and Email Forensics preview. * Forms, preference centres, landing pages, microsites and articles; marketing automation (autoresponders automated series, workflow engine) and consultations for digital democracy; CRM with preferences, groups, filters, accounts, residents and custom fields. * Deliverability tooling with official gov.uk / nhs.uk / police.uk sending domains, DNS/authentications management and 24/7/365 monitoring; real-time analytics and custom reporting; REST API (Open API/Swagger) and standard intergrations (Microsoft 365, Zapier, LocalGovDrupal). Optional e-shot modules and services: Events module; additional domains; additional accounts (shared or separate contacts); SMS and WhatsApp volume; and professional services (platform/account setup, template design, preference centres, custom reports, managed GovDelivery/Mailchimp migration, bespoke development, consultancy, project management and bespoke training) - priced in schedule 2 and the SFIA rate card.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-34046ff0-bdc0-49a7-aecf-4a41ea13ef1b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1d928bdb-9cf3-452c-a64b-58bc0f105f6f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48510000 - Communication software package

Notice Value(s)

Tender Value
£31,350 Under £100K
Lots Value
Not specified
Awards Value
£31,350 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Aug 20263 weeks ago
Contract Period
18 Aug 2026 - 17 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Gedling Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG5 6LU
Postcode Area
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF16 South Nottinghamshire
Delivery Location
TLF East Midlands (England)
Local Authority
Gedling
Electoral Ward
Ernehale
Westminster Constituency
Gedling

Supplier Information

Number of Suppliers
1
Supplier Name

Forfront Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...