Award

Contact Manager, Workflow and Document Management System

NORWICH CITY COUNCIL

This public procurement record has 1 release in its history.

Award

07 Apr 2022 at 07:35

Summary of the contracting process

The tender titled "Contact Manager, Workflow and Document Management System" was issued by Norwich City Council, with a total contract value of £1,289,545. This procurement falls under the document management software package category (CPV 48311000) and is aimed at upgrading the existing corporate document management and CRM systems. The procurement process, conducted through a selective method via a framework agreement, has reached its award stage, with the contract starting on 6th April 2022 and set to run until 5th April 2027. The tender period concluded on 16th March 2022, and the implementation will take place in the East of England, UK.

This tender presents a significant opportunity for businesses specialised in document and workflow management solutions. Companies that have experience with comprehensive document management systems or CRM tools would be particularly well-positioned to compete for this contract. Moreover, businesses looking to expand their footprint in the public sector, particularly in providing technical upgrades and compliance solutions, should consider engaging with this procurement as it reflects the increasing demand for enhanced digital services within local government.

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Notice Title

Contact Manager, Workflow and Document Management System

Notice Description

Our corporate document management system (DMS) is also our (CRM) tool and it provides over 1,000 workflows for a range of services. The current version we are using is called W2, has been in place since 2003 and there is a need to upgrade for technical, compliance and performance reasons.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-340f36d4-a2e1-40eb-b036-511f53ab067d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a5787583-044a-439f-a9e3-a1081f0c814f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48311000 - Document management software package

Notice Value(s)

Tender Value
£1,289,545 £1M-£10M
Lots Value
Not specified
Awards Value
£1,289,545 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Apr 20223 years ago
Submission Deadline
16 Mar 2022Expired
Future Notice Date
Not specified
Award Date
5 Apr 20223 years ago
Contract Period
5 Apr 2022 - 5 Apr 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NORWICH CITY COUNCIL
Contact Name
Natasha Ward
Contact Email
procurement@norwich.gov.uk
Contact Phone
01603 987807

Buyer Location

Locality
NORWICH
Postcode
NR2 1NH
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified

Local Authority
Norwich
Electoral Ward
Mancroft
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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