Award

Leadership Academy Support Ticketing Platform

NHS ENGLAND AND NHS IMPROVEMENT

This public procurement record has 2 releases in its history.

Award

03 Jan 2023 at 16:56

Award Notice
Award

03 Jan 2023 at 16:56

Award Notice
Summary of the contracting process

The contract for the Leadership Academy Support Ticketing Platform has been awarded to HelpScout by NHS England and NHS Improvement. The procurement method used was an open procedure with a contract value of £60,000. The contract period is from 5th January 2023 to 4th January 2024, with the tender period closing on 13th December 2022. The buying organization, NHS England and NHS Improvement, is located in London, United Kingdom, and the industry category is services.

This tender presents an opportunity for businesses, particularly those providing Helpdesk and support services, to engage with NHS England and NHS Improvement on supporting their Leadership Academy programmes. Small and medium-sized enterprises (SMEs) would find this tender particularly suitable as the contract has been earmarked for SME involvement. The contract values are below the threshold, making it an ideal opportunity for businesses looking to expand in this sector.

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Notice Information

Notice Title

Leadership Academy Support Ticketing Platform

Notice Description

A web-based incident/ticket management system to handle support tickets for Leadership Academy programmes & offers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-347dc8ff-b49d-4dbf-99e8-8524d435d91e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/946a641c-4401-49e1-961d-ed1eafac12c3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
£51,831 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jan 20233 years ago
Submission Deadline
13 Dec 2022Expired
Future Notice Date
Not specified
Award Date
3 Jan 20233 years ago
Contract Period
5 Jan 2023 - 4 Jan 2024 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND AND NHS IMPROVEMENT
Contact Name
Jon Richards
Contact Email
england.commercialqueries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

HELPSCOUT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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