Award

Provision of Customer Experience Consultancy Services

DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE

This public procurement record has 1 release in its history.

Award

09 Feb 2021 at 14:18

Summary of the contracting process

The procurement process involves the Department of Health and Social Care, which is based in Liverpool, England. They are seeking consultancy services under the title "Provision of Customer Experience Consultancy Services." This initiative falls within the industry category of business and management consultancy services and was conducted through a selective procurement method, specifically a call-off from a framework agreement. The tender period closed on 13 December 2020, and the awarded contract, valued at £946,800, commenced on 14 December 2020 and is set to conclude on 31 March 2021.

This contract presents significant opportunities for consultancy firms looking to expand their footprint in the public sector. Businesses with expertise in customer experience, management consultancy, and similar services would be well-suited to participate in such tenders. The involvement of a major public health authority makes it likely that successful proposals will position suppliers as key players in future health and social care initiatives, thereby enhancing their growth potential in this vital industry.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Provision of Customer Experience Consultancy Services

Notice Description

Provision of Customer Experience Consultancy Services

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-34b5f2a7-9c0d-4962-b65d-fc4375c25e01
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bb85eddc-0435-4ce7-8441-92631aad46d6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
£946,800 £500K-£1M
Lots Value
Not specified
Awards Value
£946,800 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Feb 20215 years ago
Submission Deadline
13 Dec 2020Expired
Future Notice Date
Not specified
Award Date
14 Dec 20205 years ago
Contract Period
14 Dec 2020 - 31 Mar 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

NORTH HIGHLAND

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-34b5f2a7-9c0d-4962-b65d-fc4375c25e01-2021-02-09T14:18:14Z",
    "date": "2021-02-09T14:18:14Z",
    "ocid": "ocds-b5fd17-34b5f2a7-9c0d-4962-b65d-fc4375c25e01",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CCCC21A02.",
        "title": "Provision of Customer Experience Consultancy Services",
        "description": "Provision of Customer Experience Consultancy Services",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79410000",
            "description": "Business and management consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Guernsey"
                    },
                    {
                        "countryName": "Jersey"
                    }
                ]
            }
        ],
        "value": {
            "amount": 946800,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2020-12-13T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2020-12-14T00:00:00Z",
            "endDate": "2021-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-147078",
            "name": "Department of Health and Social Care : Department of Health and Social Care",
            "identifier": {
                "legalName": "Department of Health and Social Care : Department of Health and Social Care"
            },
            "address": {
                "streetAddress": "Floor 9, The Capital Building, Old Hall Street",
                "locality": "Liverpool",
                "postalCode": "L3 9PP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Crown Commercial Service on behalf of Department of Health and Social Care : Department of Health and Social Care",
                "email": "supplier@crowncommercial.gov.uk",
                "telephone": "3450103503"
            },
            "details": {
                "url": "https://www.gov.uk/government/organisations/crown-commercial-service"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-118894",
            "name": "NORTH HIGHLAND UK LIMITED",
            "identifier": {
                "legalName": "NORTH HIGHLAND UK LIMITED"
            },
            "address": {
                "streetAddress": "Sienna Court, The Broadway SL6 1NJ Maidenhead England"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-147078",
        "name": "Department of Health and Social Care : Department of Health and Social Care"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-34b5f2a7-9c0d-4962-b65d-fc4375c25e01-1",
            "status": "active",
            "date": "2020-12-14T00:00:00Z",
            "datePublished": "2021-02-09T14:18:14Z",
            "value": {
                "amount": 946800,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-118894",
                    "name": "NORTH HIGHLAND UK LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2020-12-14T00:00:00Z",
                "endDate": "2021-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/bb85eddc-0435-4ce7-8441-92631aad46d6",
                    "datePublished": "2021-02-09T14:18:14Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c26b37e0-8ff1-4b00-895b-e66530119417",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}