Tender

WAV LM Out of Hours Emergency Contact Centre Service

SE SHARED SERVICES

This public procurement record has 1 release in its history.

Tender

31 Mar 2017 at 09:39

Tender Notice
Summary of the contracting process

Waverley Borough Council, through its division SE Shared Services, is conducting a tender process for the "WAV LM Out of Hours Emergency Contact Centre Service." This procurement falls under the customer services and call centre industry categories. The tender is currently active, with a deadline for submissions set for 28th April 2017. The contract is scheduled to commence on 1st October 2017 and will continue until 1st October 2022. This procurement is being undertaken via an open procedure, where all interested parties can participate.

This tender presents a significant opportunity for businesses involved in call centre services, particularly those with experience in handling emergency calls and responding to crisis situations. Companies that excel in providing customer service solutions and have the capacity to manage out-of-hours operations would be particularly well-suited to compete for this contract. Engaging in this procurement process could lead to establishing a long-term relationship with the council, thereby creating avenues for further business growth within the local government sector.

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Notice Information

Notice Title

WAV LM Out of Hours Emergency Contact Centre Service

Notice Description

Waverley Borough Council is seeking to procure an out of hours service provider to answer emergency calls to the Councils out of hours contact number from residents of Waverley Borough Council and other agencies as warranted Additional information: This tender is to be completed electronically using the SE Shared Services Procurement eSourcing portal. https://www.sesharedservices.org.uk/esourcing/opportunities The SE Shared Services eSourcing portal provides a web-based tool that provides a simple, secure and efficient means for managing tendering and quotation activities reducing the time and effort required for both buyers and Potential Bidders. The portal allows for tender clarifications and submitting your bid electronically. In order to bid for this opportunity you will need to register your company on the SE Shared Services portal. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-354d285d-738b-4b5b-ad9b-c209573085bb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6da668e1-138a-4a83-9d2c-4a33182f63e3
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20178 years ago
Submission Deadline
28 Apr 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Sep 2017 - 1 Oct 2022 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SE SHARED SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SURREY
Postcode
GU7 1HR
Post Town
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Waverley
Electoral Ward
Godalming Central & Ockford
Westminster Constituency
Godalming and Ash

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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