Award

Service Desk Workforce Management Tool

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 2 releases in its history.

AwardUpdate

11 Feb 2025 at 08:49

Award Notice
Award

05 Feb 2025 at 13:05

Award Notice
Summary of the contracting process

The NHS South, Central and West Commissioning Support Unit (SCW) has concluded a procurement process for the Provision of a Service Desk Workforce Management Tool, awarding the contract to Wavenet Limited. This project falls under the industry category of Software Package and Information Systems. The procurement process was completed through a call-off from the CCS Framework for Network Services 3: RM6116 Lot 4c: Contact Centre Solutions. The contract is set to run from 13 January 2025 to 13 March 2026, with an awarded value of £78,702.68. The tool will be deployed in the South West region of the United Kingdom.

This contract presents an opportunity for businesses specialising in software development and IT services to showcase and expand their capabilities, particularly those with experience in call centre solutions. SMEs in the software sector may find this opportunity to integrate with public sector operations particularly advantageous, offering a chance to build significant experience and reputation in public contracts. The selective procurement method, employing a framework agreement, ensures that the competition is robust but fair, ideally suited for established businesses that can meet the criteria efficiently and effectively.

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Notice Information

Notice Title

Service Desk Workforce Management Tool

Notice Description

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for the Provision of a Service Desk Workforce Management Tool to Wavenet Limited. This requirement has been procured via Further competition through the Crown Commercial Services (CCS) Framework for Network Services 3: RM6116 Lot 4c: Contact Centre Solutions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-37c5c340-b389-42bc-af23-9155433d4e82
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/358f4527-67f7-4727-8c46-66541740d4da
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£78,702 Under £100K
Lots Value
Not specified
Awards Value
£78,702 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Feb 20251 years ago
Submission Deadline
29 Nov 2024Expired
Future Notice Date
Not specified
Award Date
23 Jan 20251 years ago
Contract Period
13 Jan 2025 - 13 Mar 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH, HAMPSHIRE
Postcode
SO50 5PB
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
TLK South West (England)
Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
1
Supplier Name

WAVENET

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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