Award

Broadacres Cloud Telephony and associated services 2022

BROADACRES HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Award

23 Dec 2022 at 17:45

Award Notice
Summary of the contracting process

The Broadacres Housing Association has awarded a contract for the provision of Broadacres Cloud Telephony and associated services 2022. The contract is valued at £120,000 GBP and is classified under Internet services and IT services. The procurement method was an open procedure, with the tender period closing on 30th November 2022. The contract will run from 3rd January 2023 to 3rd January 2026. The buying organisation is located in Northallerton, Yorkshire and the Humber, United Kingdom.

This contract presents an opportunity for businesses in the IT services and Internet services industry to provide cloud telephony solutions aligned with Salesforce Service Cloud Voice. Small and medium-sized enterprises (SMEs) would be well-suited to compete in this tender. Vonage Business Limited was the successful supplier awarded the contract by the Broadacres Housing Association. Interested businesses should consider the scalability and customer engagement aspects required by Broadacres in this procurement process.

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Notice Information

Notice Title

Broadacres Cloud Telephony and associated services 2022

Notice Description

1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. 1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities. 1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-38183771-327f-4aa6-8385-34c7542d42b0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/de82919f-ecef-4756-bf3b-3d175d3e6cf1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72400000 - Internet services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
£120,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Dec 20223 years ago
Submission Deadline
30 Nov 2022Expired
Future Notice Date
Not specified
Award Date
9 Dec 20223 years ago
Contract Period
3 Jan 2023 - 3 Jan 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BROADACRES HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHALLERTON
Postcode
DL6 2YD
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Yorkshire
Electoral Ward
Northallerton North & Brompton
Westminster Constituency
Richmond and Northallerton

Supplier Information

Number of Suppliers
1
Supplier Name

VONAGE BUSINESS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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