Award

Contact Centre Platforms

LIVERPOOL CITY COUNCIL

This public procurement record has 1 release in its history.

Award

30 Mar 2020 at 09:11

Award Notice
Summary of the contracting process

The procurement process involved Liverpool City Council as the contracting authority for the "Contact Centre Platforms" project, which focuses on refreshing the Contact Centre Telephony systems. This project falls under the software and information systems category and is situated in the North West region of England. The contract, valued at £2,492,700, was awarded on 29 March 2020 after a tender period that concluded on 30 August 2019. The contract will be in effect from 30 March 2020 to 29 March 2023.

This tender presents significant opportunities for businesses looking to expand in the telecommunications and software services industry. Given the nature of the contract, companies specialising in cloud telephony, software development, and information systems integrators would be well-positioned to compete. The large value of the contract indicates potential for substantial business growth, particularly for firms that can offer innovative solutions in contact centre technology.

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Notice Information

Notice Title

Contact Centre Platforms

Notice Description

Contact Centre Platform Refresh including Contact Centre Telephony

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-381a1425-0405-4e83-8128-4c92f84a45d4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b06aee8e-79ed-4713-98ab-1490e1d5c84b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£2,492,700 £1M-£10M
Lots Value
Not specified
Awards Value
£2,492,700 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Mar 20205 years ago
Submission Deadline
30 Aug 2019Expired
Future Notice Date
Not specified
Award Date
29 Mar 20205 years ago
Contract Period
29 Mar 2020 - 29 Mar 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVERPOOL CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1DS
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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