Tender

Salesforce Customer Relationship Management (CRM) Solution Delivery Partner

STONEWATER LIMITED

This public procurement record has 1 release in its history.

Tender

13 Jan 2025 at 17:10

Tender Notice
Summary of the contracting process

Stonewater Limited, based in Leicester, UK, has issued an open tender for a Salesforce Customer Relationship Management (CRM) solution delivery partner. The procurement, classified under software programming and consultancy services, aims to transform customer service, eliminate legacy system constraints, and enhance organisational agility. The tender is open for submissions until 12th February 2025, with the contract period commencing on 1st April 2025 and concluding on 31st March 2027. Services are expected to be delivered across regions, including the British Oversea Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom.

This tender presents a valuable opportunity for businesses specialising in CRM solutions, particularly those experienced with Salesforce implementation. Small and medium-sized enterprises (SMEs) are encouraged to participate, given the tender's suitability criteria. Companies capable of delivering innovative, flexible, and scalable CRM systems to modernise Stonewater's customer service operations will find this contract conducive for business growth. The open procedure procurement method ensures a transparent and competitive bidding process, making it ideal for businesses looking to expand their portfolio and demonstrate their expertise in software programming and consultancy services.

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Notice Information

Notice Title

Salesforce Customer Relationship Management (CRM) Solution Delivery Partner

Notice Description

Stonewater is pleased to invite interested and qualified suppliers to participate in a competitive process to deliver Salesforce's Customer Relationship Management (CRM) solution, hereafter referred to as 'The Tender'. The implementation of the chosen CRM solution is part of Stonewater's journey towards achieving a number of key business objectives: *Transforming Customer Service: Enhancing the way we deliver customer service at Stonewater, ensuring a more streamlined, responsive and customer-focused experience. *Eliminating Legacy System Constraints: Addressing the limitations of our current legacy systems by implementing a modern solution that overcomes inefficiencies and operational roadblocks. *Enhancing Agility: Increasing organisational agility through a platform that supports an ecosystem of apps and flexible bolt-on features, allowing for easier adaptation to future needs and technological advancements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/619d8114-be1f-4dc1-ad53-0dfd52331d5a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jan 20251 years ago
Submission Deadline
12 Feb 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STONEWATER LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE8 6EP
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
Not specified
Local Authority
Blaby
Electoral Ward
North Whetstone
Westminster Constituency
South Leicestershire

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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