Summary of the contracting process

Stonewater Limited, based in Leicester, UK, has issued an open tender for a Salesforce Customer Relationship Management (CRM) solution delivery partner. The procurement, classified under software programming and consultancy services, aims to transform customer service, eliminate legacy system constraints, and enhance organisational agility. The tender is open for submissions until 12th February 2025, with the contract period commencing on 1st April 2025 and concluding on 31st March 2027. Services are expected to be delivered across regions, including the British Oversea Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom.

This tender presents a valuable opportunity for businesses specialising in CRM solutions, particularly those experienced with Salesforce implementation. Small and medium-sized enterprises (SMEs) are encouraged to participate, given the tender's suitability criteria. Companies capable of delivering innovative, flexible, and scalable CRM systems to modernise Stonewater's customer service operations will find this contract conducive for business growth. The open procedure procurement method ensures a transparent and competitive bidding process, making it ideal for businesses looking to expand their portfolio and demonstrate their expertise in software programming and consultancy services.

Tender

Salesforce Customer Relationship Management (CRM) Solution Delivery Partner

STONEWATER

Contract Timeline

Publication Date

13th January 2025 17:10:04 PM

Tender Deadline

12th February 2025 17:00:00 PM Expired
Contract Summary

Stonewater is pleased to invite interested and qualified suppliers to participate in a competitive process to deliver Salesforce's Customer Relationship Management (CRM) solution, hereafter referred to as 'The Tender'. The implementation of the chosen CRM solution is part of Stonewater's journey towards achieving a number of key business objectives: •Transforming Customer Service: Enhancing the way we deliver customer service at Stonewater, ensuring a more streamlined, responsive and customer-focused experience. •Eliminating Legacy System Constraints: Addressing the limitations of our current legacy systems by implementing a modern solution that overcomes inefficiencies and operational roadblocks. •Enhancing Agility: Increasing organisational agility through a platform that supports an ecosystem of apps and flexible bolt-on features, allowing for easier adaptation to future needs and technological advancements.
Contract Details

Open Contracting ID

ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990

Publication Source

Contracts Finder

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

SME

Framework / DPS
Contract Classification

CPV Code(s)

72200000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

STONEWATER

Buyer Name

Buyer Email

andrew.russell@stonewater.org

Buyer Phone

+447387024336

Buyer Address

Suite C, Lancaster House, Enderby Road

Leicester

LE8 6EP

UK

View contract on Contracts Finder

Salesforce Customer Relationship Management (CRM) Solution Delivery Partner

STONEWATER

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority