Award

GB-Edinburgh: Website Support

NORTHERN LIGHTHOUSE BOARD

This public procurement record has 1 release in its history.

Award

17 Nov 2023 at 15:10

Award Notice
Summary of the contracting process

The Northern Lighthouse Board (NLB) has awarded a contract titled "GB-Edinburgh: Website Support" to Big Blue Door Limited for software support services. The contract, valued at £22,200 GBP, is for a period of 4 years starting from November 15, 2023, and ending on October 31, 2027. The procurement stage was an open procedure with a tender period ending on November 14, 2023. The NLB, based in Edinburgh, UK, sought a company with expertise in WordPress web and e-commerce to provide technical support and development for their websites managed by NLB staff. The selected company is required to provide quarterly health checks, updates, upgrades, development work, and training as necessary.

This tender for website support from the Northern Lighthouse Board offers opportunities for businesses specializing in software support services and technical computer support services to grow their operations. Companies holding certifications such as Cyber Essentials, Cyber Essentials Plus, or ISO27001 are best suited for this contract. The service level agreement requires quick response times and availability 24/7/365. Businesses capable of delivering top-notch technical support, content management, and e-commerce solutions would find this tender suitable for expanding their market presence and providing services to a reputable organisation like the NLB.

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Notice Information

Notice Title

GB-Edinburgh: Website Support

Notice Description

The Northern Lighthouse Board (NLB) has a corporate and e-commerce website. Both sites are built in the WordPress environment. *NLB main site (https://www.nlb.org.uk/) *NLB shop (https://www.nlb.org.uk/shop/) The objective of this project is to put in place a support and development contract with an established company with proven expertise in the WordPress web and e-commerce arena. This contract is for a period of 4 years. The websites are managed by NLB staff who upload content to the sites and process orders on the online shop. Both sites are public facing. Data Security - is an important part of this contract and Suppliers must hold either Cyber Essentials, Cyber Essentials Plus or ISO27001 certification, to be considered for this quotation. The selected company will enter into an agreed contract to deliver technical support during 24/7/365 of the NLB website and shop. The contract will include the following requirements. *Review the existing WordPress NLB website and e-commerce shop and provide a recommendation report *Quarterly health checks *Updates as required *Upgrades as required *Development work as and when required. Based on a 7 hours day rate (for example, creating a new area/page from supplied graphics) *Training as and when required. Based on a 7 hours day rate A service level agreement will be required to be provided by the Supplier, this must include availability times, response times and policy on resolution times, as part of the agreement NLB are looking for a response time of 4 hours, for critical response.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-38d0e6eb-e722-4aa5-acd4-439ad8dbd531
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2861114b-b7f5-467c-8637-c3eda1847ac7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

72611000 - Technical computer support services

Notice Value(s)

Tender Value
£22,200 Under £100K
Lots Value
Not specified
Awards Value
£22,200 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Nov 20232 years ago
Submission Deadline
14 Nov 2023Expired
Future Notice Date
Not specified
Award Date
14 Nov 20232 years ago
Contract Period
15 Nov 2023 - 31 Oct 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHERN LIGHTHOUSE BOARD
Contact Name
Ruth Millan
Contact Email
procurement@nlb.org.uk
Contact Phone
01314733104

Buyer Location

Locality
EDINBURGH
Postcode
EH2 3DA
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
1
Supplier Name

BIG BLUE DOOR

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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