Award

CCS Contact Centre for COVID19

CROWN COMMERCIAL SERVICE : CABINET OFFICE

This public procurement record has 1 release in its history.

Award

21 May 2020 at 08:54

Award Notice
Summary of the contracting process

The procurement process pertains to the "CCS Contact Centre for COVID19" contract, initiated by the Crown Commercial Service, a segment of the Cabinet Office, based in Liverpool, England. This project focuses on the services industry, specifically targeting call centre operations aimed at processing backlog requests from PPE suppliers. The procurement method utilised was a direct award, and it has successfully concluded with an award value of £200,000. The contract period commenced on 22nd April 2020 and wrapped up on 22nd May 2020, following a tender period that ended on 21st April 2020.

This tender represents a significant opportunity for service providers in the call centre and customer support sector, especially those with experience in handling high demand during urgent public health situations. Businesses that excel in providing effective communication solutions and can demonstrate the capacity to manage large volumes of enquiries would be well-positioned to compete for similar contracts in future procurement processes. The successful bidder, Arvato Limited, highlights the potential for large firms to engage with government contracts while small and medium enterprises also seek opportunities by showcasing their unique capabilities in this field.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

CCS Contact Centre for COVID19

Notice Description

Contract for contact centre supplier to clear backlog of PPE Supplier offers

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c6db60e2-947f-4e4c-b19a-9407397e6a79
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct Award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
£200,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20205 years ago
Submission Deadline
21 Apr 2020Expired
Future Notice Date
Not specified
Award Date
21 Apr 20205 years ago
Contract Period
21 Apr 2020 - 22 May 2020 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE : CABINET OFFICE
Contact Name
Crown Commercial Service on behalf of Crown Commercial Service : Cabinet Office
Contact Email
supplier@crowncommercial.gov.uk
Contact Phone
3450103503

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

ARVATO

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167-2020-05-21T09:54:20+01:00",
    "date": "2020-05-21T09:54:20+01:00",
    "ocid": "ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CCTS20A09.",
        "title": "CCS Contact Centre for COVID19",
        "description": "Contract for contact centre supplier to clear backlog of PPE Supplier offers",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Scotland",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Wales",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Northern Ireland",
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Guernsey"
                    },
                    {
                        "countryName": "Jersey"
                    }
                ]
            }
        ],
        "value": {
            "amount": 200000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other - Direct Award",
        "tenderPeriod": {
            "endDate": "2020-04-21T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-04-22T00:00:00+01:00",
            "endDate": "2020-05-22T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-100973",
            "name": "Crown Commercial Service : Cabinet Office",
            "identifier": {
                "legalName": "Crown Commercial Service : Cabinet Office"
            },
            "address": {
                "streetAddress": "Floor 9, The Capital Building, Old Hall Street",
                "locality": "Liverpool",
                "postalCode": "L3 9PP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Crown Commercial Service on behalf of Crown Commercial Service : Cabinet Office",
                "email": "supplier@crowncommercial.gov.uk",
                "telephone": "3450103503"
            },
            "details": {
                "url": "https://www.gov.uk/government/organisations/crown-commercial-service"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-143453",
            "name": "Arvato Limited",
            "identifier": {
                "legalName": "Arvato Limited"
            },
            "address": {
                "streetAddress": "Avarto Limited"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-100973",
        "name": "Crown Commercial Service : Cabinet Office"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167-1",
            "status": "active",
            "date": "2020-04-22T00:00:00+01:00",
            "datePublished": "2020-05-21T09:54:20+01:00",
            "value": {
                "amount": 200000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-143453",
                    "name": "Arvato Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2020-04-22T00:00:00+01:00",
                "endDate": "2020-05-22T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/c6db60e2-947f-4e4c-b19a-9407397e6a79",
                    "datePublished": "2020-05-21T09:54:20+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/7bd320fc-7ab6-4ceb-9e5b-7acf895d8960",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                }
            ]
        }
    ]
}