Award

Network Services (RM1045) Lot 4 Procurement for Non-Geographical Numbers

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 3 releases in its history.

AwardUpdate

21 May 2019 at 10:55

AwardUpdate

21 May 2019 at 10:51

Award

21 May 2019 at 10:44

Summary of the contracting process

The Department for Work and Pensions has completed a tender for "Network Services (RM1045) Lot 4 Procurement for Non-Geographical Numbers," aimed at provisioning inbound call minutes charged on various tariff types for over 600 freephone numbers. This procurement falls under the telecommunications services category and was conducted via a selective procurement method, specifically a call-off from an existing framework agreement. The contract, valued at £34.5 million, commenced on 20 February 2019 and is set to conclude on 19 February 2021. The tender period ended on 24 August 2018, and the award was officially published on 21 May 2019.

This procurement offers significant opportunities for telecommunications providers, particularly those experienced in providing services to government bodies and managing call systems for large customer bases. Businesses capable of delivering competitive inbound calling solutions, with a strong understanding of tariff structures and government service requirements, would be well-suited to compete for contracts of this nature. Such enterprises can leverage this opportunity to expand their portfolios and strengthen their foothold in the public sector.

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Notice Title

Network Services (RM1045) Lot 4 Procurement for Non-Geographical Numbers

Notice Description

DWP operate over 600 freephone numbers to customers to access welfare and pension services. This contract was to provision the inbound call minutes charged to DWP on a landline, mobile and payphone minute tariff.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-39cbe406-068e-439c-b9b5-d208eddd432a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/43931553-cc06-4e42-adcf-b2bfb95330bc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£34,500,000 £10M-£100M
Lots Value
Not specified
Awards Value
£34,500,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20196 years ago
Submission Deadline
24 Aug 2018Expired
Future Notice Date
Not specified
Award Date
20 Feb 20197 years ago
Contract Period
20 Feb 2019 - 19 Feb 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
Not specified

Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

VODAFONE

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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