Award

SBS22-208 NECS Support & Development Dynamics CRM

N H S SHARED BUSINESS SERVICES

This public procurement record has 1 release in its history.

Award

18 Mar 2025 at 11:00

Award Notice
Summary of the contracting process

The NHS Shared Business Services (NHS SBS) has completed the procurement process titled "SBS22-208 NECS Support & Development Dynamics CRM," classified under the Document Management System industry category. This tender sought a Managed IT Service to support the Cervical Screening Administration Service (CSAS) in the North East region of the United Kingdom. The procurement followed a selective method as a call-off from a framework agreement. The tender process concluded with an award decision on 20th February 2023, and the contract period spanned from 7th March 2023 to 7th March 2024. The awarded contract was valued at £77,925.

This tender presents significant business growth opportunities, especially for small and medium-sized enterprises (SMEs) with expertise in managed IT services and experience within the healthcare sector. Given the nature of the service, businesses proficient in Dynamics 365 and capable of managing high-volume casework involving various communication channels would be well-suited to compete for similar contracts. The contract award to Telefonica UK Limited demonstrates the potential for SMEs with relevant capabilities to secure public sector contracts in crucial support services.

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Notice Information

Notice Title

SBS22-208 NECS Support & Development Dynamics CRM

Notice Description

NECS hosts the Cervical Screening Administration Service (CSAS) providing a call/recall service for cervical cancer screening. The service manages approximately 350 'cases' each day, received via whitemail, phone calls, emails and web forms, for management and resolution in a timely manner and to a high standard. A Dynamics 365 platform is the existing solution that was developed for the service to manage the workload, and there are no plans to change this under the current SLA with NHS England. Requirements is for Managed IT Service

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-39d04199-9534-4732-8ed7-765e91adcf3d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b3091d9e-ea96-4b8f-ba47-fd210cefde13
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48311100 - Document management system

Notice Value(s)

Tender Value
£77,925 Under £100K
Lots Value
Not specified
Awards Value
£77,925 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Mar 202511 months ago
Submission Deadline
20 Feb 2023Expired
Future Notice Date
Not specified
Award Date
20 Feb 20233 years ago
Contract Period
7 Mar 2023 - 7 Mar 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
N H S SHARED BUSINESS SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M50 2UW
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLC North East (England)
Local Authority
Salford
Electoral Ward
Quays
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

TELEFONICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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