Award

Contact Centre and Professional Services

TONBRIDGE & MALLING BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

26 Mar 2021 at 15:07

Award Notice
Summary of the contracting process

The procurement process, initiated by Tonbridge & Malling Borough Council, involved the tender titled "Contact Centre and Professional Services," which focuses on delivering a contact centre solution along with related professional services. This procurement falls under the information technology services category and is based in South East England. The procurement method used is selective, being a call-off from a framework agreement, with a total contract value of £52,122. The tender period concluded on 10th March 2021, while the contract commenced on 26th March 2021 and is set to last until 25th March 2026.

This tender creates significant opportunities for businesses specialising in information technology services, particularly those equipped to provide comprehensive contact centre solutions and professional support. Companies with experience in public sector contracts, particularly larger-scale enterprises, may find this an advantageous opportunity, given the previous requirement for suppliers to exhibit robust capabilities. As the awarded contract is now active, interested parties should consider reaching out to Tonbridge & Malling Borough Council through their contact point to explore future opportunities that may arise from this engagement.

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Notice Information

Notice Title

Contact Centre and Professional Services

Notice Description

Contact centre solution and professional services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3a0b67c9-903a-4cfe-8f74-8790d344d204
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/294cce0f-83fb-44f2-b632-e41e004875f6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£52,122 Under £100K
Lots Value
Not specified
Awards Value
£52,122 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Mar 20214 years ago
Submission Deadline
10 Mar 2021Expired
Future Notice Date
Not specified
Award Date
26 Mar 20214 years ago
Contract Period
26 Mar 2021 - 25 Mar 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TONBRIDGE & MALLING BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MALLING
Postcode
ME19 4LZ
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
TLJ South East (England)
Local Authority
Tonbridge and Malling
Electoral Ward
Kings Hill
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

NTT UNITED KINGDOM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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