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Collections, Caseload Manager, and Paypoint Integration

ROOFTOP HOUSING GROUP LIMITED

This public procurement record has 2 releases in its history.

AwardUpdate

21 Sep 2026 at 11:36

Award Notice
Award

04 Aug 2026 at 12:22

Award Notice
Summary of the contracting process

Rooftop Housing Group Limited, based in Evesham, procured software and information systems for income collection and customer engagement. The requirement combines an automated outbound, multi-channel collections engagement solution with a Caseload Manager. The service is intended to support proactive contact with customers who need intervention or assistance. Its AI and machine-learning functionality predicts customer behaviours and automatically identifies or creates cases for Income Officers to review. The associated Paypoint integration is included in the procurement title, alongside the collections and caseload-management functions. This is a technology services requirement for suppliers that can provide automated communications, customer case management, predictive analytics and integrations supporting housing income operations. The procurement is suitable for small and medium-sized enterprises.

The procurement has been awarded and is complete. Voicescape Limited was selected on 13 July 2026 through a direct call-off from the G-Cloud 14 framework, Lot 2, following a recorded and validated justification for direct award. The awarded value is £343,579.20 including VAT and the optional extension; it may increase slightly with RPI. The contract runs from 19 July 2026 to 18 July 2029, with an option to extend by 12 months. The tender submission deadline was 13 July 2026 at 12:00. The procurement used a selective method and was categorised as services. Voicescape Limited is the named supplier, and the award is active. The evaluation route was the framework call-off and direct-award justification rather than a multi-supplier competition.

This award demonstrates demand from a housing provider for integrated income-collection technology that combines automated, multi-channel outbound engagement with AI-supported caseload management. A credible competitor for a future requirement would need a proven platform for proactive customer contact, including the ability to support customers requiring intervention, alongside reliable case creation and workflow for Income Officers. Predictive analytics or machine-learning capability would be relevant where it can identify likely customer behaviours and prioritise cases for review. Suppliers should also be able to provide the required Paypoint integration and operate as a dependable software services partner for a housing organisation. The procurement route shows that framework access, particularly through G-Cloud, and the ability to support a justified direct award can matter commercially. SMEs are well placed to compete for this type of requirement.

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Notice Information

Notice Title

Collections, Caseload Manager, and Paypoint Integration

Notice Description

Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2029 with the option to extend by 12 months. Contract value is estimated at PS343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email procurement@rooftopgroup.org

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e2ff0532-870b-4da8-b814-fb088f36c280
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£343,579 £100K-£500K
Lots Value
Not specified
Awards Value
£343,579 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Jul 20262 months ago
Contract Period
19 Jul 2026 - 18 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROOFTOP HOUSING GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EVESHAM
Postcode
WR11 4YD
Postcode Area
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
Not specified
Local Authority
Wychavon
Electoral Ward
Evesham North
Westminster Constituency
Droitwich and Evesham

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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