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Collections, Caseload Manager, and Paypoint Integration

ROOFTOP HOUSING GROUP LIMITED

This public procurement record has 1 release in its history.

Award

04 Aug 2026 at 11:22

Award Notice
Summary of the contracting process

Rooftop Housing Group Limited has completed a public procurement process, awarding a contract to Voicescape Limited for a project titled "Collections, Caseload Manager, and Paypoint Integration". This procurement is categorised under the industry classification of Software package and information systems (CPV code 48000000), and the contracting authority is based in Evesham, England (postal code WR11 4YD). The procurement was conducted via a direct award through the G-Cloud 14 framework, specifically its Lot 2. Key timelines include the contract period starting from 19 July 2026 and running until 18 July 2029, with an option to extend by an additional year. The contract was valued at approximately £343,579.20, inclusive of VAT. The tender stage has been completed, with the award officially recorded on 13 July 2026.

This tender presents significant opportunities for businesses specialising in software development, particularly those focusing on automated engagement solutions and AI-driven systems. The selective procurement approach implies a call-off from a framework agreement, which can be advantageous for small and medium-sized enterprises (SMEs), such as Voicescape Limited, as it encourages competitive participation while ensuring capability standards. Companies that offer innovative multi-channel communication solutions and can handle large-scale data management to aid organisations like housing groups in customer engagement and behaviour prediction would find this tender especially suited to their expertise. SMEs are encouraged to leverage the potential for business growth through direct frameworks like the G-Cloud, enabling entry into public sector contracts.

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Notice Information

Notice Title

Collections, Caseload Manager, and Paypoint Integration

Notice Description

Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2026 with the option to extend by 12 months. Contract value is estimated at PS343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email procurement@rooftopgroup.org

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e2ff0532-870b-4da8-b814-fb088f36c280
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£343,579 £100K-£500K
Lots Value
Not specified
Awards Value
£343,579 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 2026Yesterday
Submission Deadline
13 Jul 2026Expired
Future Notice Date
Not specified
Award Date
12 Jul 20263 weeks ago
Contract Period
18 Jul 2026 - 18 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROOFTOP HOUSING GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EVESHAM
Postcode
WR11 4YD
Post Town
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
Not specified
Local Authority
Wychavon
Electoral Ward
Evesham North
Westminster Constituency
Droitwich and Evesham

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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